General Services Manager

Location: Limerick, Ireland
Salary: €80,000 + Sodexo Benefits

We are seeking an experienced General Services Manager to lead the delivery of soft services across the Eli Lilly site in Limerick.

This is a senior leadership role with full responsibility for the performance, quality, and compliance of services including cleaning, GMP cleaning, catering, hospitality, landscaping, and pest control within a highly regulated pharmaceutical environment.

You will act as the single point of contact for all Soft Services operations on site, ensuring service excellence, strong client engagement, regulatory compliance (GMP/GDP), and high performing, engaged teams.

This role is about operational leadership, service quality, and people management — with commercial accountability for a €4m+ contract and a workforce of 48+ colleagues.

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• Lead the delivery of all soft FM services across the site, ensuring consistent, high-quality standards
  
• Drive excellence in GMP cleaning and regulated service environments
  
• Ensure catering and hospitality services align with client expectations and compliance standards
  
• Oversee vendor management for pest control, landscaping, and specialist soft services
  

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• Act as the primary client interface for all soft services
  
• Lead service reviews, performance meetings, and continuous improvement initiatives
  
• Ensure SLAs and KPIs are consistently met or exceeded
  
• Identify opportunities for service innovation and contract growth
  

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• Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirements
  
• Maintain robust risk registers and business continuity plans
  
• Ensure all SOPs and regulatory standards are adhered to across services
  

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• Manage budgets, forecasting, P&L and cost control
  
• Monitor labour productivity and operational efficiencies
  
• Deliver contract targets including margin and service performance metrics
  

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• Lead, coach and develop multidisciplinary soft services teams
  
• Drive employee engagement, performance management, and development plans
  
• Promote a culture of safety, collaboration, and continuous improvement
  

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• Proven senior leadership experience within Soft FM or integrated facilities management
  
• Strong background in cleaning and/or GMP-regulated environments (5+ years preferred)
  
• Demonstrable experience xcfaprz managing large, diverse operational teams
  
• Strong commercial and financial acumen including P&L responsibility
  
• Excellent client-facing and stakeholder management skills
  
• Experience operating within a highly regulated pharmaceutical or similar environment
  

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• Hospitality, Facilities, or Business-related qualification
  
• NEBOSH (or equivalent)
  
• Experience in pharmaceutical or FMCG sectors
  
• Professional FM qualification
  

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• A senior leadership role on a flagship pharmaceutical contract
  
• Full ownership of Soft Services performance and strategy
  
• Support from central subject matter experts within a strong matrix structure
  
• Career progression within a global organisation
  
• Opportunity to shape service excellence in a highly regulated, high-profile environment