Dynamics 365 Application Support Specialist

Location: Dublin

Duration: Initial 12 months contract + 2 extensions of 12 months each

Working Mode: At least 2 days a week onsite

Mandatory Requirement: Any ICT or Degree Qualification (Level 6 or above, such as computer science, information systems, business information systems)

Relevant technical certification which should include at least one of the following:

• 
  
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
  
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)
  

• 
  
• Provision of advanced Level 1/2 BAU (business-as-usual) support for Microsoft Dynamics 365 Customer Service, ensuring efficient resolution of user issues and platform incidents.
  
• Configuration and maintenance of D365 case management processes, business rules, workflows, SLAs, and user/team roles and
  
• Experience of developing, updating, and delivering user training programs, onboarding resources, and maintaining end-user support documentation and knowledge
  
• Collaboration with technical/project teams, and other business stakeholders, to ensure customer queries are addressed effectively
  
• Ability to proactively gather and relay structured customer/user feedback to improve service delivery and customer
  
• Monitoring of ticketing queues and contributing to quality and compliance standards in line with data privacy/GDPR/security and any relevant legislation
  

• 
  
• Proven experience supporting and configuring Dynamics 365 Customer Service (case management, workflow automation, SLAs, user roles): 4+ years in a support-focused BAU
  
• Strong technical understanding of case management and support workflows, including experience resolving complex D365 customer service user
  
• Excellent communication, collaboration, and structured problem-solving skills: Ability to liaise with both non-technical end users and cross-functional technical/stakeholder
  
• Continuous improvement mindset: Experience gathering end-user feedback and participating in system/process enhancement or user adoption
  
• Experience delivering end-user training and onboarding; authoring user documentation, guides, FAQs (frequently asked questions), or SOPs (standard operating procedures).
  
• Experience administering user roles and permissions, maintaining data privacy, and ensuring compliance with public sector/civil service standards
  
• Demonstrated ability to handle customer queries in a technical/business application support environment, with evidence of effective ticket management, documentation, and knowledge base
  

Candidatesmust be eligible to work in Irelandwithout any restrictions. If you are interested in the position please apply on the link provided. For any further information please contract Ivan Law / ivan(dot)law(at)eirbusiness(dot)ie

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

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