Infrastructure & Cloud Engineer

Location: 10 Earlsfort Terrace, Dublin 2, D02 T380

Application Deadline: 8 March 2026

Department: Information Technology

Description: Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law. With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors. Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Department: IT

Location: Dublin (onsite)

Reports to: Head of IT Operations, Infrastructure & Security

Contract Type: Daily Rate Contractor (circa 6 month)

Background: Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client's business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.

About the Role: Arthur Cox is looking to hire an experienced Infrastructure and Cloud support engineer to join their growing IT operations team. The successful candidate will play a critical role in maintaining, supporting, and enhancing the firm’s core technology platforms. This includes on‑premises infrastructure, cloud services, networks, storage, virtualisation, and core compute environments. The successful candidate will work collaboratively across multidisciplinary IT teams including cloud, security, service desk, and applications to deliver stable, secure, and scalable infrastructure services. This role also involves direct interaction with managed service providers to support smooth business operations and ongoing digital transformation initiatives.

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• Infrastructure Management & Operations: Maintain, configure, and support on‑prem and cloud‑based infrastructure including Cloud (M365), servers, storage, virtualization platforms, and core network.
  
• Monitor system performance, capacity, and availability; implement improvements to ensure reliability and resilience.
  
• Perform regular patching, updates, and configuration changes in line with change management processes.
  
• Troubleshoot complex technical issues and serve as an escalation point for Tier 1 and 2 teams.
  
• Troubleshoot hardware issues and coordinate repairs or replacements where required.
  

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• Cloud & Microsoft 365: Support and optimise M365 services including Teams, Exchange Online and OneDrive and other related cloud services. Administer Entra ID, Conditional Access policies, MFA, and device compliance. Monitor M365 service health and resolve issues (Tier 2 support).
  

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• Incident, Problem & Change Management: Manage and resolve incidents within defined SLAs, ensuring high-quality updates and communication. Follow ITIL‑driven processes for change, problem, and service performance management. Participate in root-cause analysis and continuous improvement activities.
  

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• Security & Compliance: Implement and maintain security controls across infrastructure components in partnership with the security operations team. Remediate vulnerabilities, apply patches, and support Zero Trust principles where applicable. Ensure compliance with organisational, regulatory, and security standards.
  

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• Project Delivery & Continuous Improvement: Support the delivery of infrastructure projects, upgrades, and migrations. Contribute to infrastructure modernisation initiatives, including cloud adoption/migration. Identify opportunities for automation, optimisation, and simplification. Develop and maintain technical documentation, support guidelines, and runbooks.
  

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• Education: Bachelor’s degree in computer science, Information Technology or related field.
  
• Experience: 5 years’ experience in IT infrastructure engineering or a related technical operations role.
  
• Certifications (Highly desirable):
  o Relevant industry certification i.e. Cisco (CCNA/CCDA or higher), CompTIA +, etc.
  o Microsoft 365 Certified: Administrator Expert
  o ITIL Foundation or similar service management awareness.
  
• Azure Fundamental a plus.
  
• CISSP or similar security certification a plus.
  
• Experience with device analytics or monitoring tools
  

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• Technical skills: Expertise in Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP and troubleshooting methodologies. Strong experience with Microsoft 365: Teams, OneDrive, Exchange Online, Intune and Entra ID. Strong knowledge of virtualization (VMware), storage systems, and backup technologies. Strong understanding of networking fundamentals —LAN/WAN, firewalls, routing, switching. Knowledge of ITIL processes (Incident, Problem, Change Management). PowerShell or other scripting language proficiency for automation tasks a plus.
  

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• Soft skills: Demonstrated critical thinking, troubleshooting and problem-solving skills; excellent interpersonal, written, and verbal communication skills in English to both technical and business audiences; strong customer service mindset; high-quality documentation skills and process-oriented approach; ability to work independently and as part of a team; attention to detail and a methodical approach. xcfaprz
  

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• Additional competencies: Collaborative mindset with ability to work independently or as part of a diverse team; ability to handle ambiguity, emergencies, interruptions, and deadlines (overtime and weekends when necessary); proactive, flexible and adaptable with willingness to work hands-on; continuous learning mindset and drive for improvement.
  

We reward, encourage and support our talented people to reach their full potential offering excellent progression opportunities along with a market leading remuneration package and benefits including:

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• Competitive Daily Rate Structure
  
• Full gym and wellness programme
  
• Onsite canteen and coffee docks