À propos
Tyto Athene is searching for a
Systems Administrator
to support our Law Enforcement customer in Washington DC
Responsibilities
:
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers' expectations
Ensure proper recording, documentation, and closure
Recommend procedure modifications or improvements.
Qualifications
Required
:
Two (2) or more years of experience as a System Administrator with demonstrated success in performing appropriate functions within large software development programs
Two (2) or more years of experience with help desk operations.
One (1) or more years of experience with Jira.
Junior System Administrator must possess basic programming skills, must be logical and disciplined thinkers capable of developing algorithms, analyzing, and solving programming problems.
Clearance:
TS/SCI Clearance Required
Location:
On-site in DC
Shift:
8 hour shift with flexibility (7-3, 8-4, 9-5, 10-6)
About Tyto Athene
Compensation:
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Submit a Referral (https://careers-gotyto.icims.com/jobs/1713/systems-administrator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834326889)
Location
US-DC-Washington
ID
2026-1713
Category
Information Technology
Position Type
Full-Time
Compétences linguistiques
- English
Avis aux utilisateurs
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