Front Office Agent (H/F)

As part of Michel Reybier Hospitality, the Schweizerhof Zermatt is one of the pioneers of a different vision of hospitality, marking the beginning of a completely new story. An avant-garde concept in the renowned mountain resort of Zermatt, nestled in the Swiss Alps. From old to new… The Schweizerhof Zermatt, a member of Small Luxury Hotels of the World, now stands as an exquisite mountain hotel with 95 rooms, representing a modern, contemporary lifestyle – Urban Deluxe Skiing par excellence. Only the Matterhorn remains unchanged, rising proudly to 4,478 meters…

The F&B offering includes La Muña (Peruvian-Japanese fusion cuisine), Schweizerhof KITCHEN (barbecue, pizza, and international dishes), The Cheese Factory (traditional Swiss cheese specialties), a spacious smoking lounge, and a cocktail bar. Guests are also delighted by the extensive spa and enjoy personalized services such as the Kids Club and the in-house ski rental service.

Working at Hotel Schweizerhof Zermatt

Working in one of the most legendary mountain destinations in the world? Surrounded by sports, nature, and relaxation, you'll create memories that last a lifetime. At the Schweizerhof Zermatt, you'll not only work in an innovative, modern design & lifestyle hotel, but also benefit from numerous advantages within and around the hotel. Become part of the Schweizerhof family and help us write the next chapter of this iconic hotel's story.

In our hotel, you can expect an international working environment, where you can build valuable connections and benefit from the Michel Reybier Hospitality network as a whole.

Unconventional. Different. Smart. Surprising. Vibrant.
That's what defines the new, unique Schweizerhof Zermatt!
Be part of it!

To complement our Front Office team, we are looking for a front office agent for the summer season 2026. Apply now!

• Handling correspondence and taking reservations in German, English, and French

• Check-in / Check-out of our demanding guests

• Preparing various billing statements

• Managing restaurant and massage reservations

• Providing daily support to the concierge/front desk area.

• An interesting and varied work environment

• An open and dynamic organizational structure with modern employment conditions

• A team-oriented leadership style with room for ideas and creativity

• Development and further training opportunities

• An attractive location in the heart of Zermatt.

• Experience at the front desk of a similar establishment or in direct guest contact

• Commercial training at a reception desk, in the tourism industry, or a degree from a hotel management school

• Very good German and English skills; French and Italian are an advantage

• Knowledge of the Protel-Air reservation system is desirable

• Team spirit and commitment

• A flexible and resilient personality with excellent manners

• Ability to stay organized and remain calm even in hectic situations

• Guest-oriented mindset and independent working style