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Implementation Manager
Manulife
- Halifax, Nova Scotia, Canada
- Halifax, Nova Scotia, Canada
À propos
Capitalizing on sound industry knowledge, the IM delivers superior service to their various client and consultant groups. This role represents Manulife professionally in client-facing meetings as well as driving value for our clients and their plan members through empowering them to use Manulife's group benefits digital tools and experiences. Strong relationship management skills are essential in building and maintaining connections with Clients, Consultants and Manulife's sales and operational teams.
An in-depth knowledge and understanding of the Group Benefits products, services and workflows both internally and within the regional office environments are a must. Negotiating and influencing skills are paramount given that the IM collaborates internally across multiple departments, as well as externally with Consultants and Sponsors.
Project and time management skills are required to ensure deliverables for each implementation are met. Presentation skills, both in-person and virtually are also necessary. The IM will have accountability to ensure project deliverables are met and client satisfaction achieved at all times.
**Position Responsibilities:**
**Relationship Management - 30%**
+ Support Distribution partners in the acquisition of new business; including in finalist presentations and implementation/project meetings.
+ Primary contact for the client during new issue implementation and project phases. The IM has the overall accountability for the relationship with the client during the implementation, ensuring the needs, expectations and timelines set out in the project are being met.
+ Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes
+ Delegates, negotiates and follows up on all implementation tasks with each of the internal areas that are involved
+ Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.
+ Supports the project team and assists in resolving any issues.
**Consultation - 35%**
+ Provide expertise on Manulife's digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality
+ Support group benefits clients in driving adoption of our digital tools and experiences among their plan members
+ Supports, participates and provides input in the presale/finalist process.
+ Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project.
+ Optimizes the plan's activities, as it relates to implementation and administration, providing recommendations on plan design, service options, technology solutions, and any ongoing administration needs to the client.
+ Provides direction and solutions during client discussion regarding plan set-up, eligibility, contractual and administrative information.
+ Applies understanding of legislative and privacy guidelines to assist clients during discussions
**Project Management - 35%**
+ Creates and modifies implementation schedules during the implementation as required; ensuring that any downstream impacts of changes are clearly articulated and if needed risk management assessment is conducted, understood and carried out by each impacted area.
+ Has overall accountability for ensuring the implementation goes smoothly and meets the client's expectations.
+ Manages the implementation project, ensuring tasks are being completed, timelines are being respected, resources are available, and assisting with reducing any roadblocks
+ Ensures appropriate approval received for increased scope/costs, notifies client and project team of changes/impacts to timeline and other tasks. Ensures all affected parties agree with the solution and impact on timeline and ensures any additional costs for customization is outlined to the client.
+ Tracks costs where a transition allowance has been approved and ensures the client is billed where the costs exceed the allowance.
+ Provide Overall Satisfaction Survey post implementation for clients.
**Required Qualifications:**
+ Minimum five years of work experience in Group Benefits and/or account management.
+ Thorough knowledge of Group Benefits products and services.
**Preferred Qualifications:**
+ Previous experience in a project management role/approach. (PMP an asset)
+ Proficiency in all Microsoft Office products.
+ Ability to influence decision makers at all levels
+ Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design
+ Strong customer-facing skills including expectation management, communication skills, information management
+ Ability to drive issues through the organization;
+ Strong organization and time management skills;
+ Demonstrated experience in presentation skills, negotiating commitments, turnaround times, etc. with various other line areas;
+ Must have a valid driver's license and a personal automobile.
+ Bilingual (French and English) preferred but not required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với .
**Referenced Salary Location**
Waterloo, Ontario
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$70,500.00 CAD - $117,500.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Compétences linguistiques
- English
Avis aux utilisateurs
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