Business Solutions Manager
Brink's
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
À propos
The Business Solutions Manager will be responsible for managing projects for Cash Logistics branches and clients, with a focus on achieving plan targets through effective operations and customer relationship management, and on implementing operational efficiencies. Results will be achieved by establishing a trusted and meaningful partnership between our organization and our clients. As the Business Solutions Manager, Cash Logistics, you will work closely with the Director, Cash Logistics, and team members to execute strategic, account-based business plans focused on our key areas of growth. The posting is for an existing vacancy. Salary range: $84,000 - $103,000 per annum.
Responsibilities:
Operations Management
+ Full responsibility for all cash logistics projects, including coordinating with various branch operators, sales, and other departments to successfully complete all implementations
+ Responsible for process improvement initiatives and branch adoption
+ Ensure efficient and on-time planning of all projects, ensuring all operational and financial goals are met
+ Report and escalate as needed regarding status, risks, roadblocks and mitigations of projects
+ Proactively anticipate problems. Act as the escalation point, working with stakeholders and partners to mitigate issues before our clients or branches are impacted and escalate as needed.
+ Monitor the overall performance of on-site team members to ensure compliance with policies and practices
+ Identifies strategies and key performance goals, acts as an advisor to internal and external stakeholders; works to overcome challenges and barriers and minimize risk
+ Builds the capabilities of the team to enhance operational ability to achieve the financial and operating strategy; hires appropriately, leverages the talents of the function, and takes corrective action where necessary
Client Support
+ Maintain communications between the client and Brink's for the purposes of project tasks and updates
+ Resolve roadblocks and risks on milestones/budgets, all while ensuring the satisfaction of the client
+ Evaluate the impact of customer requests and move directly to resolution with operations teams
+ Working closely with the Director, Cash Logistics, contributes to and executes strategic plans pertaining to the growth of Cash Logistics
Planning
+ Create detailed project plans
+ Manage record keeping, dashboards and reporting of the project status
+ Manage Third Party Affiliates: Negotiate pricing with the involvement of procurement, set up services. Relationship management with third parties to ensure requirements with tight timelines are met.
+ Forward planning of creative solutions for growing Cash Logistics. Initiate workshops and conduct assessments working with project stakeholders at all working levels
+ Conduct project risk evaluations and project management processes, including start-up planning activities
+ Initiate and implement the project plan(s), collaborating with project stakeholders to define scope, goals, deliverables, and project governance
+ Ensure risks are documented and adequately managed by developing appropriate mitigation strategies
+ Manage projects and project teams, leveraging expert resources from the rest of the company
+ Monitor and report overall project health, escalating issues when needed
+ Coordinate activities across a broad spectrum of disciplines such as IT, Operations, BNCS, Security, Finance & HR
+ Steer the project(s) to meet client expectations and project objectives
+ Be a champion of inclusion and diversity
Analytics
+ Weekly KPI review with internal stakeholders & client's stakeholders
+ Weekly Operations Overview: with CL branch management
+ Monthly Review: BPWH/DPWH, forecasts, KPI's and additional discussions re: growth/future changes; presented to internal and client stakeholders
+ Quarterly Executive Alignment: Review the state of the business/financials and performance
Qualifications
+ Must have a minimum of 5 years of progressive experience in Cash Logistics, Distribution, Warehouse Operations, or Supply Chain Management.
+ Post-secondary education in business, supply chain, or logistics management preferred.
+ Ability to manage strategic customer relationships at a mid-to-senior level
+ Experience in the credit union and financial institution processing and reconciliation
+ Highly developed leadership skills, including selection, coaching and counselling team members, evaluating performance, team building, and administration and operational planning, including budgeting and resource allocation.
+ Superior analytical skills, extensive experience working with and presenting data to various audiences
+ Ability to work under extreme pressure and deadlines
+ Proficient in the Microsoft Office suite, particularly Excel, MS Project and Smartsheet
+ Travel will be required based upon the scope of service coverage and customer requirements
Build a Career with Purpose at Brink's
For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.
At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact.
No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you.
Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know-we're here to support you every step of the way.
Développer une carrière motivante chez Brink's
Depuis plus de 165 ans, Brink's est un leader mondial de confiance en matière de logistique sécurisée et de solutions de gestion des espèces et des objets de valeur. Aujourd'hui, nous continuons à évoluer - propulsés par la technologie, guidés par un objectif et unis par des valeurs. Avec un héritage fondé sur la confiance et un avenir axé sur l'innovation, Brink's s'associe au succès des clients, permettant aux entreprises du monde entier de fonctionner avec confiance et tranquillité d'esprit.
Chez Brink's, nous opérons dans plus de 100 pays, à travers les cultures et les langues, mais nous sommes une seule équipe - engagée à protéger ce qui compte le plus. Nos collaborateurs sont au cœur de tout ce que nous faisons. Nous favorisons une culture de collaboration, d'innovation et d'apprentissage continu, où chaque membre de l'équipe est encouragé à grandir, à prendre des responsabilités et à avoir un impact.
Quel que soit le domaine d'activité ou le pays dans lequel vous vous trouvez, Brink's offre un lieu pour construire une carrière significative. Ici, vous trouverez des opportunités pour développer vos compétences, contribuer à des solutions mondiales et faire partie de quelque chose de plus grand. Nous croyons en faire ce qui est juste, travailler ensemble et viser l'excellence. Si vous cherchez une carrière qui combine objectif et performance, Brink's est l'endroit pour vous.
Brink's est fier d'être un employeur offrant l'égalité des chances. Si vous avez besoin d'aménagements raisonnables pendant le processus de recrutement, veuillez en informer votre recruteur - nous sommes là pour vous soutenir à chaque étape.
Compétences linguistiques
- English
Avis aux utilisateurs
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