Retail Operations Manager
Acosta Group
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
À propos
**Role Summary:** The Retail Operations Manager is a critical leadership role responsible for stabilizing, standardizing, and scaling our operational infrastructure across Canada. This position provides dedicated oversight and structural support, ensuring that field operations, client services, and program execution run with accuracy, predictability, and efficiency. This individual oversees the Operations Coordinators and owns the processes that directly impact service quality, data integrity, and retailer‑specific execution. By establishing SOPs, playbooks, and consistent workflows, the Retail Operations Manager reduces operational risk, improves accuracy, and ensures the business is prepared for the increasing complexity of new retailers and programming. This position is essential for strengthening our operational foundation, mitigating performance and accuracy gaps, and enabling scalable growth as the business expands.
**RESPONSIBILITIES**
**Responsibilities:** Oversee and mentor coordinators; create SOPs and playbooks; manage Natural Insight, Shopping Cart, and launch operations; lead system transitions as project manager; and ensure predictable timelines for onboarding and reporting.
1. **Lead and Support a High-Performing Operations Team**
+ Oversee and develop our Operations Coordinators
+ Provide clear direction, coaching, and performance support
+ Ensure accurate scheduling, reporting, and resource allocation across all regions
1. **Build Operational Excellence**
+ Create SOPs, playbooks, and standardized workflows
+ Implement scalable processes that reduce errors and improve execution
+ Strengthen cross‑functional communication with account and field teams
1. **Drive Accuracy in Data, Reporting, and Client Delivery**
+ Ensure data integrity in pricing, pay rates, and project inputs
+ Own quality control across client services, field submissions, and retailer‑specific requirements
+ Troubleshoot and resolve operational escalations with speed and clarity
1. **Support Innovation & Growth**
+ Play a key role in rolling out a new national pilot programming
+ Manage retailer‑specific operational nuances to ensure seamless execution
+ Help prepare the business for future expansion and new channel partners
**QUALIFICATIONS**
**Qualifications:** Two-to-five years of management, strong coaching skills, deep Microsoft 365 suite knowledge (Power BI included), tech-curious (AI applications), project management experience, and familiarity with field team operations.
**ABOUT US**
Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
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**\#DiscoverYourPath**
Acosta, and its subsidiaries, is an Equal Opportunity Employer
**Job Category:** Administration
**Position Type:** Full time
**Business Unit:** Corporate
**Salary Range:** $60,000.00 - $70,000.00
**Company:** Mosaic Sales Solutions Canada Operating Co
**Req ID:** 22573
**Employer Description:** MOSAIC\_EMP\_DESC
Compétences linguistiques
- English
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