Business Operations Manager

(Operations with a minor in Marketing)

About the Client

The client is a mission-driven entrepreneurial ecommerce organization focused on health and wellness, with an organically-grown customer base centered around people with Ehlers-Danlos syndrome and hypermobility. We are poised for significant growth, particularly in reaching desk workers seeking comfortable and healthy sitting solutions. We are currently exploring a shift toward a worker-owned cooperative model.

The Role

We are seeking an entrepreneurial and highly operational Operations and Business Development Manager to take over the day-to-day running of the business. This role is crucial for executing the founder’s vision and facilitating the next phase of organizational growth and transformation. The ideal candidate is an operationally-minded strategic partner who will manage current processes while developing future business potential.

Key Responsibilities

• Operational Leadership: Assume full responsibility for day-to-day business operations, transitioning all operational duties from the founder to allow them to focus on vision and growth.
• Process Improvement: Bring strong organizational skills to establish and improve business processes, ensuring efficiency and clarity across the team.
• Business Development: Drive the development of the business's potential, focusing on new market opportunities, including:
• Marketing efforts targeting desk workers.
• Exploring new applications, such as in psychotherapy.
• Developing a plan for new products and accessories.
• Team Integration & Management: Work closely with the founder for initial handover and integrate with the existing team, providing clear direction and accountability to ensure tasks are completed effectively (comfortable with \"nudging others\").
• Organizational Strategy: Lead the development of a plan for organizational transformation, including the shift toward a worker-owned cooperative model.
• Tech Stack Familiarity: Shopify, Asana and Wise.

Need to Have Qualifications & Experience

• Proven experience in Operations Management or a similar business management role.
• Direct experience working within or closely with non-profit organizations or collective cooperatives.
• Experience in health/wellness, consumer product, e-commerce.
• A demonstrated ability to drive initiatives, improve processes, and manage a team to \"get stuff done.\"
• Strong entrepreneurial spirit with a focus on executing a business vision.