Program Manager - Energy Efficiency Marketing & Outreach Program

Job Description

Position Overview

Global Energy Services (GES) is seeking a motivated and organized Program Manager to oversee the implementation and daily operations of a utility-sponsored energy efficiency community outreach and program. The Program Manager will manage the day-to-day program operations such as: coordinate outreach events; supervise field personnel; prepare reporting and invoicing documentations; liaise with utility staff; and support internal staffing operations including recruitment, interviewing, and training.

This role requires strong organizational skills, leadership abilities, and experience managing field-based outreach programs or community engagement initiatives.

Key Responsibilities

Program Operations & Event Management

• Plan, coordinate, and oversee community outreach events to promote utility's energy efficiency programs and services.
• Identify and secure outreach opportunities including community events, local partnerships, and public engagement venues.
• Ensure all outreach activities align with program goals, performance metrics, and utility requirements.
• Coordinate logistics for events including staffing, materials, equipment, and reporting.

Field Staff Management

• Supervise and manage outreach staff and field representatives.
• Assign schedules, outreach locations, and daily tasks to field personnel.
• Monitor staff performance and ensure program quality standards are maintained.
• Provide ongoing support and guidance to field teams during program implementation.

Hiring, Interviewing, & Training

• Lead recruitment efforts for outreach staff and field representatives.
• Conduct interviews and assist with candidate selection.
• Develop and conduct training programs for new hires covering program guidelines, outreach protocols, and customer engagement best practices.
• Provide ongoing coaching and professional development for staff.

Program Reporting & Invoicing

• Maintain accurate records of outreach activities, staffing, and program deliverables.
• Prepare and submit program invoices and supporting documentation in accordance with utility and contract requirements.
• Track program metrics and assist with reporting requirements.
• Coordinate with internal administrative staff to ensure accurate documentation and compliance.

Administrative & Program Coordination

• Maintain program schedules, outreach calendars, and staffing plans.
• Ensure program documentation is properly organized and submitted on time.
• Work closely with company leadership to ensure program objectives are met.
• Assist with process improvements to enhance program efficiency and outreach impact.

Qualifications

Required:

• Bachelor’s degree in business administration, communications, public administration, or a related field (or equivalent work experience).
• 1+ years of experience in program and/or project management, community outreach, or field operations.
• Experience supervising staff or managing teams.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred:

• Experience working with utility programs, energy efficiency initiatives, or government-funded programs.
• Experience managing outreach or community engagement campaigns.
• Bilingual skills (Spanish, Chinese, or other languages common in Southern California communities).

Skills & Competencies

• Leadership and team management
• Event planning and coordination
• Recruitment and training
• Program reporting and documentation
• Invoicing and administrative oversight
• Strong attention to detail
• Ability to work both independently and collaboratively

Compensation & Benefits

Compensation will be based on experience and qualifications. Global Energy Services offers opportunities for professional growth within energy efficiency and community outreach programs.

We are a small minority owned business.

We are a small minority owned business.