TechOps Supervisor

Job Description

TechOps Supervisor
LHH is currently conducting a search for a people-focused leader with strong monitoring and operational experience to support their growing Technical Operations organization. This is a high-impact leadership role focused on team development and improving production reliability.
Primary Responsibilities

• Lead the Monitoring and Production Support teams, ensuring consistent execution across incident response, alerting, and operational workflows.
• Drive improvements in telemetry quality, tagging standards, dashboards, and monitoring strategy.
• Support operational readiness for product teams, including CI/CD visibility and SDLC delivery metrics.
• Partner closely with Incident, Change, and Problem Management to enhance service stability and reduce noise, false positives, and time-to-resolution.
• Guide team execution of automation, Infrastructure-as-Code practices, and observability-as-code implementations.
• Establish structured team rhythms such as 1:1s, standups, retrospectives, and planning cadences.
• Provide oversight and review of monitoring standards, release quality signals, and runbook maturity.
• Act as an escalation point for high-severity incidents in a 24/7 operations environment.
• Collaborate with Engineering, Security, and TechOps leaders to improve service instrumentation and reliability.
• Ensure operational processes are repeatable, measurable, and aligned with organizational strategy.
• Perform other leadership duties and responsibilities as assigned.

• 2+ years of direct people-leadership experience (hiring, coaching, performance management).
• 3+ years in TechOps, SRE, DevOps, or a similar operational role.
• Strong understanding of monitoring and observability tools (Datadog or similar).
• Functional AWS experience (EC2 plus containers/serverless experience preferred).
• Familiarity with IaC (Terraform), automation scripting (Python or Bash), and modern delivery metrics (DORA).
• Proven ability to implement operational processes and drive team accountability.
• Excellent communication, collaboration, and conflict-resolution skills.

• 5+ years total experience in TechOps/SRE/DevOps
• Experience with APM, distributed tracing, SLOs, and large-scale observability environments
• Background with configuration management tools (Ansible, Chef)
• Exposure to DevSecOps or compliance frameworks

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• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance