IT Support Engineer – 1st Line (Managed Service Provider)Vizion 4 IT Ltd • Milton Keynes, England, United Kingdom
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IT Support Engineer – 1st Line (Managed Service Provider)
Vizion 4 IT Ltd
- Milton Keynes, England, United Kingdom
- Milton Keynes, England, United Kingdom
À propos
An established *Managed Service Provider based in Milton Keynes for over 18 years* is looking for an additional *1st Line IT Support Engineer* to join our growing team.
You will be working alongside a *team of 7 experienced engineers* providing IT support to a wide range of business clients.
This role is ideal for someone with at least *2 years’ experience working on an IT helpdesk or within an MSP environment* who is looking to further develop their technical skills and gain exposure to a wide range of technologies.
You will handle support requests from clients via phone, email, remote support tools and our helpdesk system.
Where issues cannot be resolved remotely, occasional *on-site visits to client sites* will be required.
This is a *fast-paced but friendly environment* where engineers are encouraged to expand their technical knowledge and progress their careers.
Candidates must be comfortable working in a *busy Managed Service Provider environment managing multiple support tickets simultaneously.*
Our clients use a wide range of technologies including *Microsoft 365, Windows environments, networking infrastructure and cloud services.*
*Key Responsibilities*
* Providing *1st line technical support to business clients *as one of the first points of contact via phone, email and remote support tools.
* Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication.
* Troubleshooting *Windows desktop and Microsoft 365 issues*
* User administration within *Active Directory, Azure AD and Microsoft 365*
* Supporting *network connectivity and hardware issues*
* Assisting with new equipment installations and deployments
* Visiting client sites when required to resolve technical issues
*Required Skills & Experience*
* Minimum *2 years experience working on an IT helpdesk or within an MSP*
* Experience *supporting Windows 10/11 in a business environment*
* Experience with *Microsoft 365 (Exchange, SharePoint, Azure AD)*
* Understanding of basic networking concepts *(DNS, DHCP, TCP/IP)*
* Experience using *IT helpdesk/ticketing systems to manage multiple support requests*
* Strong troubleshooting and customer service skills
*Personal Qualities*
We are looking for someone who:
* Has a *passion for technology*
* Enjoys helping users and delivering excellent customer service
* Is *organised and able to manage multiple tickets*
* Communicates clearly with both technical and non-technical users
* Works well in a *busy MSP environment*
* Has a positive, proactive attitude
*What We Offer*
* Competitive salary (£26k–£30k depending on experience)
* *20 days annual leave plus bank holidays*
* *Company pension*
* Ongoing *training and development*
* Exposure to a *broad range of modern IT technologies used by business clients*
* Friendly and supportive team environment
* Free on-site parking
* Regular company events
*Other Information*
* 40 hours per week (8:30am – 5:30pm with 1 hour lunch)
* Full UK driving licence required
*How to Apply:*
Please *send your CV and a cover letter *detailing your relevant experience and interest in this position to *CV@Vizion4IT.com*
*Applications without a short cover note explaining your current role and experience may not be considered.*
We look forward to reviewing your application and getting to know you better.
Vizion 4 IT Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming work environment for all employees.
*\*\*\*\*\* NO RECRUITMENT AGENCIES PLEASE \*\*\*\*\**
*\*\*\*\*\*\* PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RELEVANT WORKING RIGHTS FOR THE UK IN PLACE AS WE CANNOT SPONSOR VISAS \*\*\*\*\**
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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