Associate, Client Service

Job Title: Associate, Client Service, Brand 

Job Locations: Hybrid - Atlanta, Boston, Chicago, New York City 

About the role:  

An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem. Is responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams. 

Roles & Responsibilities  

Commercial Accountability    

Individual contribution to project financials and time spent on job for assigned projects 
• Contributes to Brand Performance new business opportunities to maintain and grow book of business. 
• Learning how to price and scope jobs and build a statement of work 

Client Accountability   

Starting to manage day to day and tactical communication for accounts 
• Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.   
• Working to design research and contributes to the process (survey design, sample, specs, to deliverables) 
• Responsible for delivering on client servicing values and driving client satisfaction 
• Learning project tools, processes and is able to execute independently.  
• Contributes to critical and analytical thinking on accounts 
• Loops in senior support when needed 

People Accountability    

Provides active feedback to account teams.  
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK) 
• Generate positive energy and contributes to  Brand Performance team culture 

Essential Knowledge & Experience  

• 1-2 years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies 

• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred 

• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools) 

• Strong detail-orientation with ability to manage multiple work streams and among multiple teams 

• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem- solving 

• Natural curiosity, a can-do attitude, driven and willing to take initiative 

• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines 

Essential Skills & Capabilities  

Communication  

• Clear and effective written and verbal communication skills 

• Confidently delivers messages and exemplifies Kantar values 

Kantar Benefits  

We provide a comprehensive, highly competitive benefits package, including 

• Medical plans with comprehensive, affordable coverage for a range of health services 

• Health Savings Account/FSA 

• Dental, Vision and benefits to cover unique healthcare needs 

• Wellness Program 

• 401k with match 

• Tuition Reimbursement, Commuter benefits 

• Unlimited PTO 

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.  

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics. 

Privacy and Legal Statement  

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.  

The salary range for this role in New York is $65,000- $82,000. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

Our Inclusion & Diversity Promise

Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all backgrounds and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others that we might be hiring for. 

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.  

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.  

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.  

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.  

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.