Program Manager

Job Description

Summary:

The Program Manager provides strategic oversight and operational leadership for the Ho‘owaiwai Kaiāulu Project (HKP), an evidence-based, trauma-informed home visiting initiative. Reporting to the Program Director (Team Coordinator), the Program Manager serves as the Team Liaison to the Department of Health Home Visiting Services Unit (HVSU) and represents the program in Continuous Quality Improvement (CQI) meetings. The Program Manager also serves as the designated Data Representative, ensuring accurate and timely data submission aligned with Your ʻOhana Network reporting standards. This position supervises the Program Supervisor, Child Development Specialist (CDS), Outreach and Resource Specialists (OARS), and Program Assistant.

Essential Duties and Responsibilities:

1.      Serve as Team Liaison and Data Representative for HVSU CQI meetings and Your ʻOhana Network data communications.

2.      Oversee and ensure timely and accurate entry of screening and service data into assigned tools and systems; review and approve monthly data reports.

3.      Provide reflective supervision, coaching, and performance oversight to the Program Supervisor, CDS, OARS staff, and Program Assistant.

4.      Support staff development through training, technical assistance, and monitoring of model fidelity and trauma-informed practices.

5.      Collaborate with the Program Director to assess program performance, develop service strategies, and implement quality improvement plans.

6.      Ensure all aspects of program implementation meet DOH contract requirements, including documentation, assessments, screenings, and goal tracking.

7.      Monitor outreach and referral processes to ensure timely and appropriate follow-up by the OARS team.

8.      Coordinate communication and collaboration across roles, ensuring effective integration of outreach, home visiting, developmental support, and transition planning.

9.    Lead regular team meetings and supervision check-ins to promote communication, accountability, and family-centered practice.

10.    Maintain documentation and records in compliance with agency policies and state and federal regulations.

11.    Represent MFSS and the HKP program at local and statewide meetings, trainings, and collaborative initiatives.

12.     Perform additional administrative or supervisory duties as assigned by the Program Director.

Qualifications:

 Education and Experience:

·       Bachelor’s degree in Health, Human Services, Social Work, Public Health, or a related field is required.

·       Master’s degree preferred.

·       Minimum of five (5) years of experience in human service programs, preferably with a focus on child maltreatment prevention or early childhood intervention.

·       At least two (2) years of experience in a supervisory or program management role.

·       Experience in program planning, evaluation, service administration, and report writing required.

·       Familiarity with home visiting models, Your ʻOhana Network standards, and state data systems preferred.

·       As part of the hiring process, all candidates are required to complete a TestGorilla assessment. A computer is necessary to complete this assessment. If candidates do not have access to a computer, MFSS will provide a computer and a testing space to ensure accessibility. MFSS is committed to providing reasonable accommodations to comply with the Americans with Disabilities Act (ADA) guidelines.

 Other Qualifications:

·       Ability to relate to diverse populations with sensitivity and respect.

·       Strong organizational, time management, and communication skills.

·       Experience with documentation and data entry in web-based systems.

·       Ability to work independently, with flexibility in scheduling to meet family needs.

·       Valid driver’s license, current auto insurance, reliable vehicle, and TB clearance.

·       Ability to travel within Maui County, including to Hana as needed.