Residential Program Manager Assistant - Cheshire, CT

Job Description

GIL Foundation Inc. is a nonprofit organization dedicated to providing high- quality, person-centered services to adults with intellectual and developmental disabilities (IDD). Our mission is to promote independence, dignity, and community inclusion while supporting individuals to live meaningful and fulfilling lives.

Summary of Position

The Residential Program Manager Assistant is a hands-on leadership role that supports both program operations and direct services. This position works closely with the Program Operator to ensure daily program success, staff support, regulatory compliance, and positive outcomes for individuals served.

The role is ideal for someone who is organized, dependable, and comfortable stepping in whenever needed- whether that means supporting staff, assisting individuals directly, or managing documentation and schedules.

Core Responsibilities

• Provide direct support to individuals with IDD as needed, including community outings, daily activities, and life skills support
• Provide direct, hands-on support to adults with disabilities, including assistance with bathing, grooming, dressing, feeding, toileting, and mobility as needed.
• Model appropriate support techniques and professional behavior for direct care staff
• Assist with behavior support strategies and implementation of person-centered plan
• Ensure individuals health, safety, dignity, and rights are upheld at all times

Staff Support & Daily Operations

• Assist with staff scheduling, coverage, and shift coordination
• Provide on-site support and guidance to direct care staff
• Help onboard and orient new employees to program expectations
• Serve as a point of contact for staff concerns in the absence of the Program Operator

Administrative & Documentation Duties

• Maintain accurate program documentation, including daily logs, incident reports, and compliance records
• Assist with audits, quality assurance reviews, and corrective action plans
• Track staff training, certifications, and required documentations
• Communicate with families, guardians, and interdisciplinary teams as needed

Compliance, Safety & Quality Assurance

• Support compliance with DDS and agency regulations
• Assist with incident follow-up, investigations, and documentation
• Promote a culture of safety, accountability, and professionalism
• Report concerns related to health, safety, or program integrity promptly

Required Qualifications

• High school diploma or equivalent
• Minimum 1-2 years experience in human services, direct support, healthcare, or nonprofit settings
• Experience working directly with individuals with intellectual and/or developmental disabilities
• Strong organizational, documentation, and communication skills
• Ability to multitask and respond effectively in a fast-paced environment
• Basic computer proficiency (email, Word, Excel, electronic documentation systems)
• Valid driver's license and reliable transportation

Preferred Qualifications

• Associate's or Bachelor's degree in Human Services, Social Work, Psychology, Business Administration, and/or proven related field of study with proven industry experience
• Experience in a lead, supervisory, or program support role
• Knowledge of person-centered planning and behavioral support strategies
• Familiarity with Connect DDS regulations and standards

The following certifications will need to be obtained and approved within company policy guidelines :

• State Medication Administration Certification (Group Home Workers Only)
• First Aid for Accidents
• CPR – Cardio Pulmonary Resuscitation
• PMT – Physical Management Techniques (Group Home Workers Only)

About the Company & Our Mission:
GIL Foundation Inc. is a private nonprofit that provides services for individuals with intellectual and developmental disabilities, and autism in CT. Since 1985, GIL has served community residents as a top-tier care provider with a strong reputation for quality services through DDS. We will be providing solid support from responsible Program Managers and Directors, highly qualified Nurses, and a super-supportive Administration.

About the Company & Our Mission:\r \r GIL Foundation Inc. is a private nonprofit that provides services for individuals with intellectual and developmental disabilities, and autism in CT. Since 1985, GIL has served community residents as a top-tier care provider with a strong reputation for quality services through DDS. We will be providing solid support from responsible Program Managers and Directors, highly qualified Nurses, and a super-supportive Administration.