Senior Program Manager

Job Description

Behavioral Health Network (BHN), the largest provider of behavioral health services in Western Massachusetts, is seeking a strategic and mission-driven Senior Program Manager to lead our ACCS/PACT services. Recognized by The Boston Globe as one of the Top 10 Employers in Massachusetts, BHN is committed to delivering high-quality, person-centered, and recovery-oriented care to individuals with serious mental illness.

What We Offer

• Meaningful leadership impact guiding high-acuity, community-based services
• Mission-driven work supporting recovery, independence, and community integration
• Professional growth through leadership development and advancement opportunities
• A collaborative, values-driven culture with multidisciplinary teams
• Competitive compensation and comprehensive benefits, including generous PTO, 403(b) with match, tuition reimbursement, and more

What You’ll Do

• Provide leadership and oversight to ACCS/PACT teams to ensure high-quality, recovery-oriented care
• Ensure services align with DMH, MassHealth, and BHN standards and contractual requirements
• Supervise and support program managers, team leaders, and clinical staff
• Monitor program performance, outcomes, and productivity metrics
• Partner with internal departments and external stakeholders to coordinate care
• Manage budgets, staffing, and operational planning
• Promote a culture of accountability, equity, collaboration, and continuous improvement
• Support staff development, training, and retention

Who You Are

• Master’s Degree in Social Work, Counseling, Psychology, or related human services field
• Independent licensure (LICSW, LMHC, or equivalent) preferred
• Minimum of five years of progressively responsible experience in behavioral health services
• Demonstrated leadership experience in community-based or intensive treatment programs
• Strong knowledge of ACCS, PACT, or similar service models
• Valid driver’s license and reliable transportation

About Us

Since 1938, Behavioral Health Network has provided comprehensive, outcome-driven behavioral health services to children, adults, and families across Western Massachusetts. With more than 130 programs and 3,000 employees, BHN is dedicated to accessible, culturally responsive, and person-centered care.

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work.

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work.