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Corporate Technologies, LLC.
Sr. Account Manager
- +1
- +1
- Fairfield, California, United States
- +1
- +1
- Fairfield, California, United States
À propos
At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. Our work environment includes:
- Modern office setting
- Fast pace work environment
Essential Job Duties:
- Serve as an escalation point for complex or high-priority client concerns, leading resolution efforts and ensuring positive outcomes
- Provide training and mentorship to new employees
- Contribute to process improvement initiatives that enhance the client experience, drive retention, and streamline internal operations.
- Develop trusted advisor relationships with assigned customer base
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives.
- Develop new business with existing clients and/or identify areas of improvement.
- Quarterly onsite meetings with assigned customers providing recommendations and to ensure customer satisfaction.
- Clearly communicate the progress of monthly/quarterly initiatives with management and clients.
- Prepare and review reports on account status with your customers.
- Collaborate with engineers and operations to identify and grow opportunities within your base clients.
- Assist with challenging client requests or issue escalations as needed.
- Prepare and present proposals for products and service offerings.
- Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken.
- Must have 5+ years of experience in account management and sales, ideally within the IT industry.
- Proven track record of success in building and maintaining client relationships.
- Ability to organize and manage multiple priorities.
- Problem analysis and problem resolution at both a strategic and functional level.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills needed.
- Must work effectively with senior-level executives and staff; must also be able to work independently.
- Must have strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
- Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required.
- Must have strong customer support orientation for external customers, demonstrated professional demeanor, and the ability to maintain confidential information.
- Must have a valid driver's license and clean driving record.
Pay: $50,000.00 - $90,000.00 per year (this includes commissions)
Benefits:
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Vision insurance
- Commission pay
- Semiannual bonus
Compensation details: 0
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Compétences idéales
- Powerpoint
Expérience professionnelle
- (Key) Account Manager / Executive
Compétences linguistiques
- English
Avis pour les utilisateurs
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