IT Customer Sup Analyst - Weekend OptionCoxHealth • Lake Spring, Missouri, United States

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IT Customer Sup Analyst - Weekend Option

CoxHealth

Lake Spring, Missouri, United States

Lake Spring, Missouri, United States

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À propos

Description :The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: ▪ Preferred: Associates degree in Computer Science, Information Technology, a related field. Experience: ▪ Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field. Skills: • Proficiency in a wider range of technologies, including networking, hardware, and more advanced software. • Ability to analyze and resolve complex technical issues, often involving multiple systems. • Builds and maintains positive relationships with end users by providing exceptional customer service. • Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation. Licensure/Certification/Registration: ▪ N/A

Lake Spring, Missouri, United States

Compétences linguistiques

English

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