Billing Specialist

Whitelaw Twining is a highly successful multi-disciplinary law firm focusing on litigation, with offices in Vancouver, Calgary, and Toronto, offering a full range of legal services. In 2022, we expanded our opportunities by joining the DWF Group, a global provider of legal and business services.

We are an innovative and passionate team, fostering a professional, supportive, and engaging environment. We strive to find progressive, creative solutions for our clients beyond standard litigation practices.

Whitelaw Twining prides itself on its professional work environment that encourages collaboration and social interaction among staff and lawyers. We believe a collegial atmosphere empowers our team members to build their careers and contribute positively.

We are currently seeking a Billing Specialist to join our Vancouver team and support the Finance department. The ideal candidate is a team player with a strong work ethic, attention to detail, proactive approach, excellent communication skills, and the ability to multi-task.

1. Generate draft bills (prebill/proforma) for professional review.
2. Make edits and revisions based on professional requests, ensuring compliance with client billing guidelines and contracts.
3. Prepare invoices and distribute them via email or e-bill to internal teams or clients.
4. Provide supporting documentation for expenses/disbursements as necessary.
5. Assist teammates during peak periods and coordinate with the accounting department to resolve billing issues.
6. Maintain and update billing information sheets.
7. Respond promptly to client/matter billing inquiries.
8. Ensure successful e-billing submissions to client portals (Bottomline, TyMetrix, CounselLink, CounselGo, etc.).
9. Analyze billing rejections, denials, and overdue accounts to resolve issues.
10. Manage file listings, follow up on missing budgets, and close files.
11. Prepare client reports as required.
12. Follow up on outstanding accounts receivable.
13. Respond timely to internal and external requests and inquiries.
14. Participate in ad hoc projects.

• Minimum 3 years of billing experience in a law firm.
• Excellent customer service and communication skills.
• Basic understanding of accounting principles, practices, and procedures.
• Proficiency with accounting software and MS Office, especially Excel.
• Strong attention to detail.
• Client-focused and a team player.
• Willingness to learn and take on new responsibilities.
• Ability to thrive in a high-volume, fast-paced environment.
• Knowledge of legal billing software (e.g., Elite or 3E) is highly desirable.

Salary range: $50,000 - $60,000 per year.

Benefits & Perks include a competitive salary and benefits package, wellness allowance, education/tuition allowance, flexible health and dental coverage, long-term disability insurance, personal days, employee assistance program, referral incentives, casual Fridays, and more.

Whitelaw Twining is part of DWF, a global legal and business services firm with over 4,000 employees worldwide. Our Canadian offices are located in Toronto, Vancouver, Calgary, and Victoria. We specialize in insurance, commercial litigation, construction, bodily injury, and alternative dispute resolution.

Despite our global presence, we maintain a close-knit, supportive work environment, committed to mentoring and professional growth, empowering our team to develop their careers and contribute to the community.