Operations Specialist

Operations Specialist
Poole
Currys Business, Poole
Permanent
Full Time
Grade 2

Salary - £27,942 per annum

Working hours/Shift patterns: 40 hours per week, Monday to Thursday: 9:00 AM - 6:00 PM and Friday: 9:00 AM - 5:30 PM

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
 
As an Operations Specialist, you will support to keep our expanding Strategic Partner team running seamlessly for our multi‑million‑pound clients portfolio and their end users, ensuring every process is smooth, accurate and well supported. You’ll proactively spot and resolve operational issues, working closely with our Strategic Partner Manager to improve processes and deliver smarter ways of working. You’ll maintain absolute accuracy in stock records and financial integrity, so clients receive clear, reliable billing, while also acting as a trusted partner for customer enquiries - providing fast, effective resolutions that strengthen relationships and elevate the overall service experience.

As part of this role, you’ll be responsible for:
 
• Provide responsive, friendly support to clients, resolving daily queries with confidence and clarity. 
• Assist with accurate invoice reconciliation and maintain clean financial records. 
• Work collaboratively to streamline processes, improve efficiency, and elevate the customer experience. 
• Maintain open, proactive communication with clients to build trust and confidence. 
• Adapt quickly to new systems and process changes to minimise impact on customers. 
• Manage daily issues such as no stock alerts, price discrepancies, held orders, and other R&Rs with accuracy and urgency. 
• Spot recurring problems and partner with the Strategic Partner Lead to eliminate root causes. 
• Prioritise effectively to resolve issues promptly while delivering a world class service. 
• Process client orders efficiently and with strong attention to detail. 
• Build strong, long term relationships with clients and contribute to account growth. 
• Support the team by correcting large sets of data quickly and accurately when required.

You will need:
 
• Strong B2B operations capability: able to spot process issues and drive improvements with Strategic Partner Managers.
• High accuracy with stock & financial integrity:  ensuring clean billing, reconciliations, and zero error data handling.
• Enterprise level customer service: fast, efficient resolution for strategic partners and their end users.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

 
• Performance related bonus of up to 10%
• Product discounts on the latest tech
• A range of wellbeing initiatives
• 25 days holiday plus 8 public holidays

Join our team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
 
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 
 
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.