Service Designer, Platform & Operations (m/f/d)

As a Service Designer at Riverty, your work will be about creating sustainable financial services by bringing human-centeredness to life in our organization, helping us better understand the world we design and build for. You will explore, analyze, communicate, and advocate on the topics surrounding bringing relevance to our services for the people they are aimed at.

You’ll join our international Design team of UX Designers, UI designers, service designers, and content designers, and work alongside peers across Europe.

As a service designer, you’ll work in the backend of the organization, close to platforms, internal tools, and operational processes that enable Riverty to function at scale. Your focus won’t be on polished interfaces, but on how work gets done, where it breaks down, and how we can redesign systems to be clearer, more effective, and easier to operate. You’ll use service design as a mental model and a structuring discipline. Mapping end-to-end processes, clarifying dependencies, identifying root causes, and helping teams make better decisions. Think of business analysis with a strong service design backbone. You’ll work closely with Product, Tech, Operations, Risk, and other internal stakeholders, translating complexity into shared understanding and actionable improvements.

• Orchestrating complex internal services, platforms, and operational flows across teams and systems.
• Mapping end-to-end service journeys, decision flows, and process maps, for the end user and internal users.
• Identifying gaps, inefficiencies, and root causes in how services operate, scale, or fail.
• Supporting decision-making by turning ambiguity into structured insights, clear problem statements, and concrete improvement opportunities.
• Facilitating workshops and working sessions that help teams align problems, trade-offs, and priorities.
• Collaborating closely with Product Managers, Engineers, and Business stakeholders to shape platform capabilities and process changes.

• Have experience working as a service designer, business analyst, product analyst, or similar role in complex organizations.
• Are comfortable analyzing highly complex systems, processes, and dependencies.
• Can translate messy, cross-team realities into clear service models, flows, and insights.
• Can build trusting relationships with engineers, product managers, and operational stakeholders and challenge them when needed.
• Asks thoughtful, challenging questions and seeks to understand underlying reasoning.
• Communicate clearly and pragmatically, both visually and verbally.

• Fintech, financial services, or other regulated environments.
• Platform products or internal tools rather than consumer-facing apps.
• Operational processes such as payments, risk, compliance, collections, or accounting.
• Business analysis, process modelling, or systems thinking alongside design.
• Navigating organizations where ownership is distributed.

If you don’t check all these boxes but still feel you'd be a good fit for the role, we encourage you to apply.