Customer Engineer

ABOUT US

Lantek is a leading multinational company in software solutions for the industrial sector, specialized in Industry 4.0 a nd digital transformation.

With over 400 professionals and presence in 16 countries , we are committed to continuous innovation to optimize manufacturing processes on a global scale.

ABOUT THE ROLE

As part of the Operations team, this Customer Engineer role will be responsible providing technical support to customer-users based on their needs, related to our products and services (CAD/CAM and MES/ERP solutions). This includes supporting the full software lifecycle: from implementation and user training to incident resolution.

Duties & Responsibilities

The main duties are:

• Consult, specify, install, configure, and provide support on issues related to our software (CAD/CAM and MES/ERP).
• Support and implement small/medium customer projects.
• Define solutions in exchange with customers.
• Create specifications according to the customer's requirements.
• Gathering and analysing customer requirements for new software installations or upgrades.
• Train customers and employees in Lantek systems (on-site and online).

Education & Experience

• Technical background, preferably Computer Engineering or IT field.
• Experience in technical projects involving software in an industrial environment.
• Knowledge of Lantek systems would be desirable.

Skills & Abilities

• Native English Speaker. Knowledge of French will be highly valued. Other languages, such as Spanish or German, are a plus.
• Good interpersonal skills.
• Ability to understand and evaluate customer expectations.
• Customer oriented-approach.
• Goal-oriented work within the framework of project implementation.
• Willingness to travel.