Service Project Manager (m/f/d) EMEATechtronic Industries ELC GmbH • Baden, Lower Saxony, Germany

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Service Project Manager (m/f/d) EMEA

Techtronic Industries ELC GmbH

À propos

Extensive experience in project management.
Solid professional experience in after sales, service coordination or technical customer support.
Strong command of the English language.
Willingness to travel in accordance with business requirements.
Experience in working with data analytics platforms, ideally with Qlik Sense.
Proficiency in MS Office applications and familiarity with CRM and ERP systems.

Lead and support after-sales projects across the companys product portfolio, covering new service launches, new product ranges and process optimization initiatives.
Contribute to the development and continuous improvement of service processes, documentation and systems.
Collaborate closely with service partners, sales representatives and end customers to continuously enhance and optimize the after-sales service offering.
Work in close coordination with the local service manager to ensure effective support during the launch of new service initiatives, including planning and execution of all relevant activities.
Monitor and validate all prerequisites and essential steps required for the successful rollout of each program, ensuring readiness prior to go-live.
Oversee program timelines, ensuring milestones are achieved and deadlines are met.
Participate actively in all testing procedures to ensure thorough and effective validation processes.
Lead the

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