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Ignite Credit Union
Digital Member SpecialistIgnite Credit Union • Portage, Michigan, United States
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Ignite Credit Union

Digital Member Specialist

Ignite Credit Union
  • US
    Portage, Michigan, United States
  • US
    Portage, Michigan, United States
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À propos

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you! Benefits Offered: Bi-weekly 401(k) Match and Profit Sharing Education reimbursement Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc. Full Medical, Dental, Vision, and Prescription Insurance coverage Health Savings Account with bi-weekly Employer Contributions Employer Paid Life Insurance Employer-paid Short and Long Term Disability coverage Pet Insurance Health Advocacy Support Generous Paid Time Off 12 Paid Holidays Employee Assistance Programs Monthly commissions and incentives Employee Appreciation Events Community Volunteering Opportunities Performance and Discretionary Bonuses Employee Discount Program for travel, shopping, restaurants, etc. … and more We are seeking a service-driven, tech-savvy Digital Member Specialist to support our members through phone, email, video, and other digital channels. In this role, you will assist members with transactions, resolve account concerns, and recommend products and services that enhance their financial well-being—all while promoting digital adoption. This position plays a key role in strengthening member relationships, improving digital engagement, and achieving performance goals established by leadership. If you enjoy helping people, solving problems, and working in a fast-paced digital environment, this role is for you. What You’ll Do Digital Member Support (45%) Assist members and potential members via phone, email, video, and other digital platforms. Process day-to-day transactions and service requests accurately and efficiently. Answer questions about products and services and resolve issues within your authority. Follow a one-stop resolution model, escalating only when necessary. Troubleshoot card, online banking, and bill payment issues. Relationship Building
  • Portage, Michigan, United States

Compétences linguistiques

  • English
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