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À propos
Gathering and documenting ITSM requirements across Incident, Problem, Change, and Request Management Translating business and operational needs into functional and technical specifications Collaborating with ServiceNow developers and functional consultants on solution design
Required Qualifications
6+ years of experience as a Business Analyst supporting ITSM initiatives Strong functional knowledge of ITIL-based ITSM processes Hands-on experience working with ServiceNow
Compétences linguistiques
- English
Avis aux utilisateurs
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