Executive assistant, CEC

A career as an Executive Assistant within the Customer Experience Centre (CEC) team at National Bank means acting as a key partner in the strategic coordination of daily activities for senior leadership. This role allows you to have a tangible impact on operational efficiency and workflow fluidity, thanks to your strong organizational skills, execution rigor and ability to navigate with ease in a constantly evolving environment.

At the heart of a dynamic context where priorities can shift quickly, you play a facilitation role by anticipating needs, structuring information and ensuring seamless coordination among stakeholders. If you enjoy being at the center of the action, finding solutions and actively contributing to team cohesion, this role is for you.

Your role

• Proactively coordinate calendars and emails, while acting as a key point of contact for leaders and internal and external partners, ensuring smooth information flow and effective support to the Senior Vice-President.
• Organize internal and external meetings, including planning, logistics, document preparation and required administrative follow-up.
• Manage a variety of administrative files, particularly those related to human resources and technology requests, while maintaining a rigorous and well-structured documentation system.
• Collaborate closely with the Executive Assistants of the CEC to strengthen team cohesion, harmonize practices and contribute to the continuous improvement of administrative operations.
• Work regularly with various sectors across the Bank to ensure effective coordination and consistent implementation of activities.
• Draft, review and enhance written communications for internal and external audiences, with particular attention to the quality of both French and English.
• Follow up on invoices, expense reports and various financial items, with a constant focus on accuracy and compliance.

Your team

The CEC is a dynamic team operating in a highly stimulating environment where collaboration, transparency and mutual support are at the core of how work gets done. You work closely with the executive leadership team in a non-hierarchical approach rooted in trust, shared accountability and collective effectiveness.

Within the CEC sector, you report to a Senior Vice-President and actively contribute to the cohesion of a team composed of colleagues with diverse profiles. The team stands out for its openness to change, collaborative mindset and ongoing commitment to collective improvement.

We aim to offer you maximum flexibility to support your quality of life. This includes a hybrid work environment. The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise.

Requirements

• Hold a completed college diploma in a relevant field and have a minimum of 3 years of relevant experience in administrative support.
• Have experience supporting senior executives in a complex or transforming environment.
• Demonstrate strong experience in calendar coordination, managing multiple priorities and administrative follow-up.
• Be proficient with Microsoft Office tools as well as collaboration and document management platforms.
• Have hands-on experience in a fast-paced work environment requiring a high level of adaptability.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic 

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 

Come live your ambitions with us!