Operations Director

Overview

Purpose of Position and Scope of Responsibility:

Directs, administers, and coordinates all operational functions for a designated geographic Market working in close collaboration with the ED/COO. Responsibilities include but are not limited to development of market strategies and business initiatives, network development and practice management for primary care and multi-specialty groups, participation in physician contracting activities/negotiation, mergers/acquisitions and physician relations. Works closely with BMMG leadership team, Baptist Market Leader and hospital administration within assigned market, physicians, and practice managers to ensure coordination/alignment with overall BMMG market strategy.

Essential Functions:

1. Operationalizes strategic direction for a designated market to ensure goals and objectives are in alignment with market/corporate initiatives working with ED/COO, BMMG leadership team, Market leadership, and physician constituencies to maximize provider relationships and network development.

2. Develops, recommends, and implements the annual operating plans and programs necessary to meet strategic direction established by BMMG CEO, COO, and CFO.

3. Provides daily operational oversight for all facets of clinic business management to include but not limited to compliance, budgets, risk management, privacy and security, human resources, physician relations, and patient satisfaction.

4. Provides management oversight to direct reports to ensure adequate orientation, training and education, assess performance, respond and/or resolve issues and offer counsel or resources to successfully manage individual clinic sites.

5. Implements human resources policies/procedures, programs, and practices within each clinic setting working in collaboration with Corporate and BMMG Human Resources to ensure the implementation of programs which best meet the needs of both employees and management teams. Ensures legal compliance with all applicable regulatory agencies.

6. Facilitates and actively participates in mergers/acquisition activities and initiatives to expand BMMG operational services and capabilities within designated geographic market.

7. Implements work/system processes administering best practices within each physician clinic. Designs, in collaboration with ED/COO and CFO, financial goals and reporting systems evaluating utilization/standardization, resource needs, productivity measures, and skill mix to ensure both quality outcomes and cost efficiency.

8. Participates, when appropriate, in the negotiation, execution and implementation of physician/provider contracts and other affiliated business arrangements

9. Implements practice management strategies and/or services to identify appropriate business opportunities, to enhance business and/or physician partnerships/relationships, expand/retain market position, and to maximize service delivery in close coordination with practice management team as well as hospital operations.

10. Performs other accountabilities as assigned or directed.

Qualifications:

· Bachelor's Degree in Business Administration, Finance, Health Care Administration or related field. Master' degree preferred.

· 5+ years progressive, out-come oriented management experience in a medium multi-specialty group practice with 3 years' experience in all aspects of practice management and operations, contracting, and medical staff relations.

· Extensive knowledge of health care issues, trends, legal compliance and group practice management/network development models.

· Ability to foster collaborative partnerships in the development, implementation and administration of service and program delivery.

Physical Requirements:

Work requires little or no physical effort. Lifting or performing other work requiring light physical exertion (up to 30 pounds) is intermittent (not a routine part of the job) and secondary to the job.

Environmental Requirements:

Work is performed under basically normal working condition as in a standard office environment.