À propos
Responsibilities: Mobile Endpoint Specialists at client will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend. Troubleshoot and resolve mobile device issues or problems with device hardware and software Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed Lead day to day enrollment/provisioning/monitoring of smartphones Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management) Utilize ServiceNow for asset & incident management Manage mobile devices in Workspace UEM Use Excel & Google Sheets formulas for analyzing, recording, & reporting
Requirements:
High school diploma, GED or equivalent certification At least 2 years of experience with help desk & Level 2 (L2) support At least 2 years of experience in IT asset management At least 1 years of experience with Mobile device support At least 2 years of experience with ServiceNow Bachelor's degree ITIL Certification 5+ years of experience with help desk & L2 support 4+ years of experience in IT asset management 4+ years of experience with Mobile Device Management support 4+ years of experience with ServiceNow Hands on Mobile Support Engineer with strong exp in supporting iOS & Android devices, Helpdesk / Desktop Support & excellent communications background Incidents get in the queue and will support accordingly Supporting mobile setting process, troubleshoot issues Utilize Service Now Support, working with the carriers like Verizon AT&T Exp with Android & IOS support exp is a must Mobile device management exp is required ServiceNow / Similar background is required Nice to have: Google Pixel Soft Skills: Excellent Communications
Why Should You Apply?
Health Benefits Referral Program Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Compétences linguistiques
- English
Avis aux utilisateurs
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