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Responsibilities Diagnose, troubleshoot and identify solutions to software and hardware issues for voice and data services Ask customers targeted questions to quickly understand the root of the problem Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue Provide prompt and accurate feedback to customers Prioritize and manage several open issues at one time Document technical knowledge in the form of notes and manuals Conduct product validation of products Key skills
Strong Android debugging skills, including usage of ADB Strong device debugging skills, including the usage of QXDM Strong LTE technical skills Communication and interpersonal skills Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base. Ensure customers using products have quick resolution to recurring hardware and software issues. Escalate issues to management that need executive attention
Travel is expected to be around 10%
Compétences linguistiques
- English
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