IT Technical Support Analyst

Welcome to Müller UK & Ireland , a family-run dairy business where expertise meets passion! Dairy is a vital part of a healthy diet, and we take immense pride in meeting the nutritional needs of millions every single day. Our operations are divided into three key areas:

• Müller Milk & Ingredients (MMI) : Producing milk, cream, butter, milk drinks, and dairy ingredients sourced from 1,300 British farms.
• Müller Yogurt & Desserts (MYD) : The creative team behind beloved products like Müller Corner, Müller Light, and Müller Rice, bringing joy with every spoonful.
• Müller Milk & Ingredients Distribution (MMID) : The logistics heroes delivering over 1 billion litres of milk annually to more than 5,500 locations across the UK.

Together, we’re on a fast-paced growth journey, fueled by passionate individuals dedicated to quality, sustainability, and making every day delicious!

At Müller, milk flows through everything we do—from farm to factory to fridge. But the real magic happens thanks to our incredible team, working collaboratively to spread smiles and make each day delightful for our customers.

As the UK's leading dairy brand, we are committed to making a positive impact on our planet, our partners, and our people. Join us in creating a more sustainable dairy future while enjoying a vibrant culture filled with opportunities for growth and rewards!

Location: Market Drayton / Hybrid - 3 days on-site per week
Contract: Full-Time, Permanent
Hours: Monday-Friday (40 hours)

With over 31,000 employees across Europe, Müller is a family-owned business renowned for its commitment to quality, innovation, and growth. We produce a diverse range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavored milk.

We are on the lookout for an experienced Technical Support Analyst to join our 2nd line support team. In this pivotal role, you will resolve escalated technical issues, support IT operations, and ensure seamless service continuity for our end users. This position is your chance to deepen your technical expertise while contributing to service improvement initiatives.

As a Technical Support Analyst, you will deliver high-quality 2nd line support and ensure a smooth IT experience across the organization. Expect regular travel to various Müller locations to provide hands-on support where it’s needed most.

• Provide 2nd line support for incidents and service requests.
• Troubleshoot hardware, software, and infrastructure issues within SLAs.
• Collaborate with 1st and 3rd line teams to resolve complex issues.
• Own tickets end-to-end with clear communication to users.
• Document solutions and contribute to the knowledge base.
• Travel frequently to various Müller sites for on-site technical support.
• Conduct routine system checks, updates, and maintenance.
• Support user accounts, device provisioning, and software installations.
• Monitor system alerts and escalate critical or recurring issues.
• Manage the full End User Device asset lifecycle.
• Participate in change management and service improvement discussions.
• Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).
• Apply security patches and maintain accurate documentation.
• Share lessons learned to support ongoing team development.

• A technical college degree or equivalent.
• Working knowledge of ITIL processes.
• Strong troubleshooting skills in a MS Windows environment.
• Familiarity with network troubleshooting and system monitoring tools.
• Willingness to join an out-of-hours rota.
• A high level of flexibility and readiness to travel regularly to other Müller locations.

Join us at Müller and become part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career!

#hiring