Customer Data Manager (Billing)Capital Waste Services LLC • Eastover, North Carolina, United States

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Customer Data Manager (Billing)

Capital Waste Services LLC

Eastover, North Carolina, United States

Eastover, North Carolina, United States

Postuler Maintenant

À propos

Description: Capital Waste Services is a leading provider of waste management services throughout South Carolina, Tennessee, Georgia, Virginia, and Florida areas . We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. We invest in our community, our customers and our employees by providing access to state-of-the-art systems and processes, and the best leadership in the business! Position Summary The Customer Data Manager is responsible for overseeing the accuracy, integrity, and timeliness of customer-related data across company systems, with primary responsibility for cash application oversight and commercial customer contract data management . This role ensures customer payments are applied correctly, commercial contracts are entered and maintained accurately, and downstream billing and financial reporting are supported through strong controls, quality assurance, and cross-functional coordination. This position partners closely with Sales, Operations, Billing, AR, Finance, and Business Systems but does not perform collections or customer billing. Key Responsibilities Cash Application Oversight Oversee daily application of customer payments across all payment channels, including lockbox, ACH, credit card, wire, and checks. Ensure payments are applied accurately to the correct customer accounts and invoices. Monitor and resolve unapplied cash, short payments, overpayments, and misapplied funds. Reconcile daily cash receipts to bank deposits and system reports. Establish and enforce posting timelines and exception-handling procedures. Ensure compliance with internal controls and segregation-of-duties requirements. Review cash application reports and investigate discrepancies in coordination with AR and Finance. Commercial Customer Contract Data Management Oversee entry and maintenance of commercial customer contracts, including: Pricing and rate structures Service types, service codes, and service frequencies Contract terms, start and end dates Escalators, CPI adjustments, and amendments Ensure commercial contract data is entered accurately and timely to support billing cycles. Implement quality assurance reviews and approval checkpoints for contract setup and changes. Coordinate with Sales, Operations, and Billing to validate contract details prior to activation. Maintain standardized procedures and documentation for commercial contract data entry. Support audits and internal reviews related to contract accuracy and revenue integrity. Team Leadership NetSuite a plus). High attention to detail with strong analytical and organizational skills. Advanced Excel and reporting skills. Ability to collaborate cross-functionally in a multi-entity environment. Requirements: PI41f78ddb6596-26276-39636498

Eastover, North Carolina, United States

Compétences linguistiques

English

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