HVAC Technical Support Advisor

Carrier is not just a company; we are the pioneers of modern heating, ventilation, and air conditioning (HVAC) solutions. With a rich history of innovation, our team is dedicated to developing cutting-edge technologies that create healthier homes, buildings, and shipping environments while minimizing environmental impact.

We believe that diversity and inclusion are the driving forces behind growth and innovation. Our exceptional workforce is committed to putting the client at the center of everything we do, making us leaders in our industry.

As an HVAC Technical Support Advisor , you will play a crucial role in providing high-quality technical support to both external and internal customers. You’ll be part of a collaborative technical team, assisting customers via phone and email, and occasionally visiting sites as needed. Continuous learning is key, and you’ll maintain your technical expertise through ongoing training.

• Handle technical calls from customers, both internal and external.
• Respond to technical emails and plan customer assistance site visits.
• Prepare detailed reports for customers.
• Assist in training apprentices.
• Manage out-of-hours technical calls following your training.

• Previous experience with HVAC products (VRFs preferred, along with chillers and split systems).
• F-gas certificate.
• Hydrocarbon certificate is a plus.
• Guilds or NC in Refrigeration.
• Valid UK driving license.
• Excellent communication skills.
• Proficient in Microsoft 360 & Outlook.
• Willingness to travel to other sites (occasionally).

• Competitive salary based on experience.
• 25 days of holiday.
• Life insurance.
• Pension scheme.
• Stable working hours from Monday to Friday.
• Company laptop and mobile phone.

At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We strive to create a workplace that attracts, develops, and retains top talent. We promote employee engagement, foster teamwork, and drive innovation for the benefit of our customers.

We are dedicated to creating an environment where you feel you belong, with diversity and inclusion as the foundation of our growth. We continuously seek to improve by listening to employee feedback and challenging ourselves to do better. This is The Carrier Way .

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.