Sales Development Representative

Location: Telford, On-Site

Contract: Permanent, Full-Time

Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Proudly part of the Carrier group, we combine innovative technology with a strong commitment to environmental responsibility, driving sustainability and comfort.

With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, we serve residential, commercial, and industrial markets worldwide. Join us in shaping the future of energy efficiency through smart, integrated solutions!

We are on the lookout for a Sales Development Representative to join our dynamic team in Telford. In this pivotal role, you will support our business growth by building relationships, communicating with customers, and collaborating with internal teams to ensure a seamless and professional customer experience.

This isn’t just a sales position; it’s about customer communication, coordination, data accuracy, and day-to-day commercial support . You will be a key point of contact for customers and internal stakeholders, gradually developing your product knowledge and sales skills through structured onboarding and hands-on learning.

If you enjoy working with people, managing information accurately, and building long-term relationships , this is the perfect opportunity for you to grow commercially over time!

As a Sales Development Representative, you will:

• Be the first point of contact for existing and potential B2B customers (installers, contractors, distributors, wholesalers).
• Support the external sales team through lead follow-up, information exchange, coordination of activities, and administrative support.
• Maintain accurate customer and opportunity data in internal systems and reports.
• Communicate with customers via phone and email to provide information, respond to queries, and ensure a positive experience.
• Collaborate closely with internal teams:
  • Marketing: Support campaigns and handle incoming leads.
  • Technical Support / After-Sales: Pass on technical queries and ensure issues are followed up.
  • Logistics / Operations: Support order tracking, deliveries, and stock-related questions.
  • Finance / Accounts: Assist with invoicing or basic credit-related queries.
• Ensure a high level of accuracy and attention to detail when working with customer data, documentation, and internal processes.
• Gradually build knowledge of products and services, with full training and support provided.

We are looking for someone who:

• Has strong verbal and written communication skills and enjoys engaging with people.
• Is organized, detail-oriented , and comfortable working with data and information.
• Is confident using MS Office (Outlook, Excel, Word) and basic computer systems.
• Enjoys collaborating and supporting others to achieve shared goals.
• Can manage tasks independently and prioritize work effectively .
• Is proactive, reliable, and eager to learn .
• Speaks fluent English .

Previous experience in sales or business development is welcome but not essential. We are open to candidates from administrative, customer service, coordination, or support roles who are interested in developing commercially. A driving license is not required .

• Base salary + sales bonus
• Pension scheme
• 25 days of holiday + bank holidays
• Private medical & dental care
• Life Insurance
• Comprehensive onboarding training
• Small but supportive team

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We are committed to creating an environment where you feel that you belong, with diversity and inclusion as the engine for growth and innovation.

Join us and make a difference!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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