HVAC Technical Solutions Engineer

Location: Wimbledon office / Hybrid

Contract Type: Full-time, Permanent

Are you ready to take your career to the next level? As a Technical Solutions Engineer , you will play a pivotal role in our Data Centre Sales and Project Management teams. This is your chance to be the primary post-sale contact, ensuring smooth order processing and exceptional customer support throughout the delivery lifecycle.

This role is crucial for the success of our UK&I Data Centre business unit. You will manage the order-to-delivery lifecycle, support effective cash collection, and provide timely sales forecasts. You’ll be the key operational link between Sales, Finance, Logistics, Factories, and our Customer Care leadership.

In this dynamic role, you will connect customers directly to Carrier’s UK&I Data Centre team, supporting both standard and complex orders. Here’s what you’ll be responsible for:

• Assist the Sales team with customer inquiries and tender bids.
• Engage directly with clients, consultants, and designers to create detailed and accurate selections.
• Manage the end-to-end post-order process from order receipt to delivery.
• Oversee the review and approval of Technical Submittals with the Project Management team.
• Act as the main point of contact for customers post-sale, ensuring clear and proactive communication.
• Support the Project Delivery Team for seamless execution from order intake to final delivery.

To thrive in this role, you should have:

• Proven experience in a technical sales or project delivery role, particularly in HVAC or building services.
• Experience supporting multi-disciplinary teams, including customer care, sales, and project delivery.
• A strong understanding of tender inquiries, product selections, technical submittals, and post-order processes.
• Excellent stakeholder management skills, with the ability to influence across functions.
• Outstanding communication skills, capable of handling escalations and complex customer situations.
• Strong organizational and decision-making skills, adept at managing multiple priorities in a fast-paced environment.

At Carrier, we believe in rewarding our team members. Here’s what you can expect:

• Competitive base salary
• 15% bonus (paid quarterly)
• 25 Days Holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Career progression opportunities – we’re committed to nurturing talent from within!

Carrier is the world leader in high-technology heating, air-conditioning, and refrigeration solutions. With over 100 years of innovation, we solve global challenges and drive new industries. Our mission is to be the first choice for heating, air-conditioning, and refrigeration solutions worldwide. We strive to make the world a better place to live, work, and play, while also being a pioneer in social responsibility.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.

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