Customer Service Advisor

Date Posted: 00

Country: United Kingdom

Location: Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR, UK

Chubb Fire & Security , a proud member of the global Carrier group, is on the lookout for enthusiastic Customer Service Advisors to join our dynamic Customer Contact Centre in Blackburn. If you're ready to make a difference, we want to hear from you!

You’ll enjoy a balanced 37.5-hour work week , Monday to Friday, with day shifts between 8 AM and 6 PM. For example, you might work from 8:30 AM to 4:30 PM.

As a Customer Service Advisor, your primary goal will be to deliver exceptional service to both our internal and external customers. You’ll collaborate with a variety of stakeholders, including:

• Field-based Engineers
• Account Managers
• Our Branch Network

You'll work closely with Customer Service Team Leaders and Operations Managers to ensure every customer has the best experience possible.

• Responding to inbound calls in a dedicated, professional, and effective manner.
• Demonstrating excellent service to all customers.
• Maintaining company standards of customer relationships and confidentiality.
• Accurately recording and processing information.
• Taking ownership of customer interactions from start to finish.
• Identifying and escalating incidents that may affect service delivery.

To thrive in this role, you should:

• Have at least six months of customer service experience.
• Possess call centre or customer-facing experience.
• Be proactive with strong communication skills.
• Have a working knowledge of PCs and Microsoft products (Word, Excel, PowerPoint, Outlook).
• Be able to prioritize tasks and work under pressure.
• Communicate effectively within a team.

We believe in rewarding our team members! Here’s what you can expect:

• Starting salary of £19,000 per annum .
• A generous pension scheme.
• Free parking.
• Fully funded study opportunities through our Employee Scholarship Scheme.
• 25 days of holiday plus bank holidays.
• Access to our Benefits Central Platform for employee rewards and health resources.
• Bravo Awards to recognize outstanding contributions.

At Chubb, we prioritize the wellbeing of our staff and stakeholders. During the Covid-19 pandemic, we ensure safety by adhering to government guidelines and utilizing phone and video interviews to provide a safe and effective hiring experience.

At Chubb, we create solutions for people and our planet, guided by our core values: RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work together to achieve success without compromising our principles.

As a leading provider of fire safety and security solutions, we have been protecting people and assets for over 200 years. With 14,000 employees across 250 branches in 17 countries, we are committed to making the world safer.

We welcome applications from talented Call Centre Agents, Customer Service Advisors, and Contact Centre Advisors who live within a commutable distance to Blackburn (BB1 2PR). This includes areas like Preston, Chorley, Burnley, and more!

Chubb is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.

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