Customer Service Advisor

Date Posted: (Insert Date)

Country: United Kingdom

Location: Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR, UK

Chubb Fire & Security , a proud member of the global Carrier group, is on the lookout for enthusiastic Customer Service Advisors to join our dynamic Customer Contact Centre in Blackburn. If you’re passionate about delivering exceptional service, we want to hear from you!

You’ll enjoy a balanced 37.5-hour work week , Monday to Friday, with day shifts between 8 AM and 6 PM . For example, you might work from 8:30 AM to 4:30 PM .

As a Customer Service Advisor, your primary goal will be to provide outstanding service to both our internal and external customers. You’ll collaborate with a variety of stakeholders, including:

• Field-based Engineers
• Account Managers
• Our Branch Network

Work closely with our Customer Service Team Leaders and Operations Managers to ensure every customer interaction is a positive experience!

• Responding to inbound calls in a dedicated, professional, and effective manner.
• Demonstrating excellent service to all customers.
• Maintaining company standards of customer relationships and confidentiality.
• Accurately recording and processing information.
• Taking ownership of customer interactions from start to finish.
• Identifying and escalating any incidents that may affect service delivery.

To thrive in this role, you should:

• Have at least six months of customer service experience.
• Possess call centre or customer-facing experience.
• Be proactive with strong telephone and communication skills.
• Have a working knowledge of PCs and Microsoft products (Word, Excel, PowerPoint, Outlook).
• Be able to prioritize tasks and work under pressure.
• Communicate effectively within a team environment.

We believe in rewarding our team members! Here’s what you can expect:

• Starting salary of £19,000 per annum .
• A generous pension scheme.
• Free parking at our Blackburn office.
• Fully funded study opportunities through our Employee Scholarship Scheme.
• 25 days of holiday plus bank holidays.
• Access to our Benefits Central Platform for employee rewards and health resources.
• Bravo Awards to recognize outstanding contributions and encourage excellence.

At Chubb, we prioritize the wellbeing of our staff and stakeholders. During the Covid-19 pandemic, we have implemented measures to ensure safety, including remote interviewing processes to keep you safe while providing a great candidate experience.

We are committed to creating solutions for people and our planet, guided by our core values: RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE . With over 200 years of experience, Chubb is a leading provider of fire safety and security solutions, protecting people and assets worldwide.

We welcome applications from talented individuals in roles such as Call Centre Agents, Customer Service Advisors, and Contact Centre Advisors who live within a commutable distance to Blackburn (BB1 2PR). This includes areas like Preston, Chorley, Burnley, and more!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation