Technician, Customer Service

Welcome to Viessmann, a global leader in sustainable climate and energy solutions! We are dedicated to creating living spaces for future generations. As part of the Carrier group, we blend innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. Our comprehensive portfolio includes heating, cooling, ventilation, and energy systems, serving residential, commercial, and industrial markets worldwide. Join us as we shape the future of energy efficiency through smart, integrated solutions!

Are you ready to take the lead? In this exciting role, you will manage and develop our Pre-Sales team, transforming it into a central and trusted point of contact across the business. You will oversee day-to-day customer service activities, ensuring that customer queries, service or billing inquiries are resolved efficiently, while maintaining accurate handling of customer information and product specifications.

• Lead and manage the Pre-Sales team to deliver outstanding customer support.
• Develop apprentices within the team, supporting their professional growth.
• Oversee team skills development and coordinate training initiatives.
• Manage government schemes, including MCS umbrella and other relevant programs.
• Support the introduction of new equipment into the product portfolio.
• Assist in the design and sale of equipment for both small and large-scale projects.
• Provide support across domestic and commercial heating product lines.
• Ensure accurate handling of customer data, billing information, and product specifications.

• Experience in customer service and/or pre-sales support.
• Previous team leadership or supervisory experience.
• Strong organizational and communication skills.
• Ability to work with structured processes while maintaining a customer-centric approach.
• Interest or experience in heating, technical products, or related sectors (desirable).

• Proficient IT skills.
• Excellent people skills.
• Strong time management abilities.
• Effective communication and presentation skills.
• An understanding of government schemes is an advantage, but full training will be provided.
• An understanding of ASHPs is an advantage, but full training will be provided.

Join Us! At Carrier, we are proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation