B2B e-Commerce Manager

Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in healthcare. Our intent is to bring forward nutritional therapies that have proven clinical and health economic value and improve the quality of people’s lives. We will support your personal growth with a people-focused culture and a flexible and diverse working environment.

We are looking for an B2B eCommerce Manager based at our Head Office in North York reporting into the Senior Digital & eCommerce Manager. This role is responsible for driving profitable sales within the eB2B channel through effective execution of Nestlé Health Science eCommerce best practices and digital marketing initiatives.

As a B2B e-Commerce Manager, you are accountable for achieving the sales business plan for the assigned categories by developing and implementing e-commerce specific strategies through our eB2B channel, managing PFME, and discount spend by customer, and achieving agreed business planning objectives.

You will also:

• Develop and support the channel 3 year business plan and provide input / feedback to maintain acceleration and development of the eB2B channel for specific Nestlé Health Science categories.
• Analyse, identify, monitor and address specific issues to achieve Nestlé Health Science goals for eB2B e-commerce, commercial spend, share and operating budgets based on trends, category performance, competitive landscape and product mix financial health.
• Effectively manage internal & external partnerships as needed
• Follow Nestlé’s e-Commerce digital best practices, collaborate with the Marketing Team for best in class execution of PDP eContent, Educational Content, Product listings & Shopping Journeys.
• Monitor and manage day to day activities through eB2B platform - weekly orders & sales, new & returning customers, online conversion and engagement KPIs
• Develop channel plan presentations, leveraging category roadmaps and aligning with brand plans
• Collaborate with CSD for management of discounts & promotional strategy based on pricing dynamics and key seasonal periods, while ensuring respect of balance of trade.
• Liaise with Commercial Team (Revenue Manager, CSDM, Supply Demand Planning) in a timely manner to enable accurate forecasting
• Lead, manage and own forecast accuracy for the channel, and communicate with stakeholders to adjust plans as needed
• Be an eCommerce ambassador for the organization, embedding eB2B WoW within Nestlé Health Science
• Align with key internal stakeholders on strategic business planning
• Support/propose action-based solutions for operational changes and efficiencies

As the successful candidate, you will be the champion for the channel throughout the organization so you will need to be passionate, tenacious, results focused and really enjoy working and thrive in a highly energetic and fast-paced environment. You will already have Highly developed organizational, negotiation, interpersonal and presentation skills coupled with your highly analytical approach. You will have Financial acumen with strong analytical skills, a good understanding of profit & loss drivers and solid planning and forecasting knowledge. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.

You will also have:

• A university degree in a business-related discipline.
• A minimum of 5+ years of experience in eCommerce, and experience within B2B will be considered a strong asset
• Demonstrated understanding of the online shopping funnel and relevant drivers. Knowledge of the eCommerce flywheel will be considered a strong asset
• Fluid capability with ecommerce technology and experience managing large product portfolios
• Ability to communicate efficiently and effectively with multiple stakeholders
• Understanding and ease of execution of Digital Media tactics to drive acquisition
• Comfortable comprehension of Supply Chain & Fulfilment operations
• Self-starter with the ability to think “out of the box” to secure incremental business opportunities
• Computer literacy: Adobe Commerce, MS Office suite of applications, GA4

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting eCommerce career you’ve always wanted.