User Researcher - Experimentation

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.

About the Chief Technology and Design Office Group

This role is in Chief Technology and Design Office, part of HMRCs Chief Digital and Information Office (CDIO). We are responsible for managing all IT demand and change coming into CDIO, as part of this we ensure User Centred Design is at the heart of is at the heart of everything we do. This enables us to ensure the solutions we deliver help users succeed the first time.

Your responsibilities will include:

Planning, designing, building and analysing a range of quantitative research activities to support the design, development and continuous improvement of complex government services.?
Carrying out a range of experimentation methods, such as A/B testing.
Leading colleagues in developing clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour that informs an experimentation road map.
Communicating findings to the wider organisation to improve standards and patterns that all of HMRC can benefit from.
Working closely with product managers, designers and developers to turn research findings into stories and actions that lead to valuable product and service features.?
Assessing services to ensure they meet the Service Standard.?
Mentoring and guiding more junior user researchers to assure and improve research practice.?
Contributing to the wider user research community by helping them become more data-driven and use quantitative approaches where appropriate.
Participating in HMRCs cross-government research and conferences.

Essential Criteria:

Experience in using a range of quantitative and qualitative methods with emphasis on quantitative methods, such as A/B testing and survey design.
Experience of advocating for data-driven change and engaging sceptical colleagues and stakeholders.
Experience of helping teams use insight and data to develop an experimentation roadmap.
Experience using tools like Optimizely or Google optimize to build and run experiments (A/B tests), including the creation of metrics.?
Evidence of you balancing the user and business needs to improve products.
A Degree in decision science, data analytics, neuroscience, data science, computer science, statistics or related disciplines,orequivalent professional experience.?
Exceptional research and analysis skills (e.g. designing, conducting, and analysing data and information from different research methodologies and databases).
Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation.?
Strong analytical skills, excellent attention to detail and good business judgement.?
Enthusiasm for managing, coaching and mentoring of team members.
Understanding of the Government Service Standard and GDS Service Manual.

Additional Location information -Transitional Sites:

For more information on where you might be working,review this information on our locations.

If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle.
• Telford Plaza, Telford - moving to Parkside Court, Telford.

You will be given more information about what this means at the job offer stage.

We'll assess you against these technical skills during the selection process:

• User Research methods
• Analysis and Synthesis
• Research management
• Leadership and Assurance
• Inclusive Research
• Stakeholder Relationship management