Front Desk Agent

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests

• Operate the Front Desk system to make reservations
• Check-in guests into the computer, establishes credit and give the guest accurate information
• Proper distribution of room keys and staff keys
• Handle phone lines from both in-house guests and public calls
• Dispatch pertinent information to corresponding departments
• Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
• Checking guest out of the hotel by going over their charges and collecting the