Senior Analyst

The Aviation Claim Analyst at WTW serves as a resource for clients, applying their claim expertise to positively influence claim outcomes and insurance recoveries for those clients. Claim Analysts will be responsible for the quality and consistency of all claim products and services delivered within their area of expertise. They will directly handle clients as a consultant. They partner with our regional business and industry leadership to provide growth support, innovation, and to ensure execution of our business strategy.

The Role

This is a national role. The Aviation Claim Analyst will be responsible for the oversight, direction, and overall management of claim activity for assigned clients. Key duties/responsibilities include, without limitation, the following:

• General

  • Assist in the management of claims, with a particular focus on Aviation claims  
  • Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverage
  • Document and communicate claim activity to clients timely and effectively
  • Seek to influence appropriate settlement authority and maximize insurance recovery for clients
  • Partner with client's internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation
  • Oversee the authorization of and issuance of indemnity and expense payments by carriers
  • Prepare dashboard and other reports regarding claim analytics
  • Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence
  • Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs
  • Address and resolve requests for information by responding timely and efficiently

• Leadership

  • Promote and foster WTW culture and values
  • Manage the appropriate level of resources across the assigned territory
  • Maintain relationships with all major internal and external partners
  • Coordinate the assignment of service requests by other WTW partners
  • Participate in meetings and provide ideas and strategies that strengthen the practice
  • Be a strong external presence with speaking engagements, articles, and associations
  • Provide informal assistance such as technical guidance, and/or training to coworkers

• Technical

  • Ensure quality and consistency in executing high level claim services to our clients
  • Engage our global network of professionals as needed
  • Appropriate utilization of all systems as required
  • Work with others as necessary to continually improve quality and innovation
  • Monitor the performance of vendor partner's services
  • Directly handle complex cases and special requests from field
  • Directly handle key clients as primary consultant
  • Keep current on emerging claim issues and trends

• Growth and Retention

  • Support new business with sales presentations and RFP responses
  • Participate in strategic large client team meetings as required
  • Manage the quality and appropriateness of client service agreements
  • Regularly meet with WTW brokerage executives to ensure delivery alignment
  • Maintain direct relationships with key clients