Human Experience Manager

Responsive Health Management

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

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À propos

"How do you live in the moment?"

We are passionate about 'Making Every Moment Matter." We are seeking a candidate who shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

The Human Experience Manager reports to the Executive Director and is responsible for implementing and sustaining the Butterfly-informed culture of emotion-based, person-centered care and living in the home.

About Us:

At Cardinal Creek Residence, every day is an opportunity to create joy, connection, and purpose for the people who call our Residence home. We're seeking a compassionate, team-oriented Human Experience Manager who is driven to make meaningful connections and a positive impact.

Opening spring 2026 in beautiful Orléans, Ontario, our brand-new Residence will feature 134 private rooms and 90 shared rooms—each designed for comfort and dignity. Residents will benefit from 24-hour nursing care and personalized support that help them live well, feel valued, and stay connected to what matters most.

Wage Rate:
The starting annual salary is $65,000.

Vacancy:
This is not an existing vacancy and is a new position

Responsibilities:

Advocate and be a catalyst for resident quality of life, identifying roadblocks and working with all team members to overcome them.

Role model person-centred behaviour (conduct) in every interaction - actively and positively influencing the conduct of others through the same.

Ensure the emotional well-being of residents is held as high as clinical outcomes, employing appropriate risk management methods.

Train all team members (managers and frontline) on the culture of emotion-based, personcentred care and help grow team members' competencies.

Gauge the well-being of team members and advocate for the same, identifying roadblocks and working with all team members to overcome them.

Partner with Residents' and Family Councils, other committees within the home, and all third party caregivers to advance resident quality of life.

Nurture and mentor Butterfly (or Human Experience) Champions as these take foot in our homes.

Qualifications:

The qualifications needed to join our family are as follows:

Prior experience as a Butterfly Implementation Project Leader - or a peer in the accredited Butterfly home who has demonstrated active involvement and knowledge during the project.

Demonstrated understanding of Quality of Interactions Schedule (QUIS) techniques and emotion-based, person-centred role modelling.

Experience and background in social services and/or recreation.

Social Worker degree or Recreational diploma - or equivalent.

High energy individual, able to influence others by example and personal leadership.

Demonstrated ability to:

Work to an approved plan, organize associated activities without supervisor prompts, and execute them with limited supervision involvement and close team member collaboration.
Coordinate Home Leadership team and frontline team members to meet accreditation project timelines and deliverables.
Role model emotion-based, person-centredness towards residents and team members.
Train audiences with regard to MCM Butterfly training materials and all associated content.
Escalate concerns on an as-needed and timely basis, with consideration as to how to address the same.
Perform emotional risk assessments using the MCM framework, working collaboratively with all required parties.
Exercise emotional maturity and intelligence, as required by the role.
Accurately self-assess areas of personal strength and opportunity - take action on the latter, including by coaching and mentoring relations.
Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements.
Two supervisory references are required.
Provide proof of all required vaccines. The Employer strongly recommends to "stay up to date" with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer.
French speaking is an asset

What do we offer you?

Competitive wages
Employee benefits
Employee perks
Employee and Family Assistance Program
Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.

Ottawa, Ontario, Canada

Compétences linguistiques

English

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