Server - Banquets

POSITION SUMMARY

KEY RESPONSIBILITIES

The key responsibilities of the Banquet Server include but are not limited to:

• Maintains professional internal/external guest service: smiles, creates eye contact, and uses employee/guest names
• Attends briefing of banquet and reviews function sheet
• Ensures proper equipment is available for function
• Carries out "prep work" - ensures items such as water, cream, bread and butter are prepared for function
• Serves function (food and beverages) and cleans out function room  
• Checks with Captain regarding next function, Collects equipment needed and prepares for next function
• Attends to guest complaints; Ensures attentiveness to each table at all times
• Trains new staff in proper procedures
• Ensures all duties on task list are completed;
• Understands the need and willingness to work in other related outlets during peak periods when required (ie. Oceans 999, Coal Harbour Bar, Room Service, etc.)
• Performs other related duties as required 

COMPETENCY PROFILE 

• Individual must be able to work with minimal supervision and be highly self-motivated
• Must be extremely well organized and detail oriented and completes all duties in a quick and efficient manner 
• Must possess excellent interpersonal and communication skills; Contributes an energetic and positive attitude to the hotel atmosphere 
• Candidate must demonstrate initiative, with the ability to anticipates guests' needs
• Maintain professional business confidentiality as required
• Must be physically fit and able to lift heavy trays and tables; Involves long periods of walking and standing

SELECTION CRITERIA

Qualifications and Technical Experience

• "Serving It Right" Certificate required
• Food Safe certification considered an asset
• Fluent spoken English is mandatory; additional language(s) is considered an asset
• Must have previous experience as a food and beverage server (minimum 1 year food banquet server experience preferred), with sound Food and Beverage knowledge
• Knowledge of function preparation and room set-ups will be considered a strong asset; Second language an asset
• Bartending considered an asset
• Cashier duties with debit/credit card machine considered an asset