IT Support Technician

IT Support Technician

Where IT Support Meets Cybersecurity Confidence

Salary range: $60,000-70,000 per annum

This full-time, in-person role based at our London Tepperman's location, with required travel to all locations, is an immediate opportunity to join our team and fill a current vacancy.

Why Work For Us

• We offer job stability like no one else, as we are a 100-year-old family-owned company.
• We provide competitive wages and pension-matching program.
• We offer a competitive annual incentive bonus and top it off with unbeatable staff discounts and other perks.
• We have a comprehensive benefits package with extended health care, critical illness coverage & life insurance.

Who You Are

You are a proactive and technically skilled IT professional who thrives on solving problems and supporting users across multiple locations. You have a passion for technology, a strong understanding of IT infrastructure and cybersecurity, and a commitment to providing exceptional service. Flexible, self-motivated, and a team player, you are comfortable managing multiple priorities, working independently, and stepping up to support projects and emergencies as neede

Overview:

Reporting to the IT & Cyber Security Manager, the IT Support Technician provides day-to-day IT support and administration across multiple Tepperman's locations. You will also assist in the administration of cyber security technologies and act as a technical resource on projects, ensuring systems are secure, functional, and optimized for users.  Your key objective is to ensure seamless IT operations and user support while maintaining and administering IT and cybersecurity systems, contributing to projects, and supporting business continuity across all locations.

Roles & Responsibilities

Reporting to the IT & Cyber Security Manager, the IT Support Technician is responsible for:

• Provide direct IT support to users via Help Desk tickets, remote assistance, and on-site visits as needed
• Serve as a technical escalation point for Help Desk issues
• Maintain hardware inventories and perform setup/support across all locations
• Deliver "white glove" onboarding for new management employees
• Administer IT and cybersecurity systems, including Windows Desktop, Active Directory, Microsoft Office 365 (Teams & Intune), MAC OS, iOS, Mimecast, Arctic Wolf, Sentinel One, Zscaler, and RedCanary
• Act as a technical resource for IT projects and initiatives
• Maintain accurate IT documentation
• Serve as backup to the Systems Administrator role
• Participate in emergency troubleshooting and project launches during evenings or weekends when required
• Travel occasionally to all locations

Qualifications

• College or University degree in Information Technology or related field
• 5 years' experience in a similar IT support role
• Relevant technical certifications (e.g., Microsoft, CISSP) are an asset
• Hands-on experience with IT infrastructure: Microsoft Windows Server & Desktop, VMware, SANs, Active Directory, Microsoft Office 365, networking (switches, wireless access points, firewalls), MAC OS, iOS, Phone Systems
• Hands-on experience with cybersecurity tools: Microsoft Intune, Mimecast, Arctic Wolf, Sentinel One, Zscaler, RedCanary
• Excellent customer service skills and strong judgment in decision making
• Flexible, self-motivated, and able to work independently or collaboratively
• Strong analytical, problem-solving, and critical thinking abilities
• Exceptional organizational, time management, and communication skills
• Valid driver's license and reliable vehicle required

What Makes Us Different

At Tepperman's we prioritize employee growth and development, offering opportunities for training and advancement within the organization. We foster a collaborative and inclusive work environment where all team members' contributions are valued and recognized. Join us and be part of a team dedicated to excellence in financial services.

Visit our website at to learn more and apply

We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.

This posting uses artificial intelligence tools to help screen and assess applications based on the job requirements.