Assistant Manager

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Emergency Shelter Assistant Manager of Richmond House shelter provides Christian leadership through the oversight, supervision, development, and monitoring of the Richmond House Shelter Program.

This position provides effective, efficient, and safe Shelter operations within the framework of the mission and goals of Richmond House, and in adherence to the Funder's standards and Richmond House's published policies and procedures in partnership and with supervision from the Emergency Shelter Manager of Richmond House.

KEY Accountabilities:

Providing assistance with :

• Development and coordination of the delivery of Emergency Shelter programs; taking responsibility for residents, staff, and the ministry unit in the absence of the Manager.
• Hiring, orientating, training, evaluating, disciplining, and terminating in consultation with the Emergency Shelter Manager and Director or designate; scheduling staff in accordance with government contracts and Residential Standards; dealing with complaints and grievances and may participate in union negotiations.
• On-call responsibilities for staffing and client emergencies
• Deals with complaints/grievances within a unionized environment.
• Ensuring, and may participate in, the provision of the Case Management Plan Process including intake, counseling, support, referral, networking, and other direct services to residents of the facility; including appropriate use of rehabilitative and disciplinary measures.
• Establishing and maintaining proper records and files for the program, writing progress and in-depth reports, and providing information on program outcomes and the progress of each resident.
• Liaising with community resources and encouraging community involvement in the program.
• Monitoring staff safety practices in compliance with health and safety standards, and preparing, analyzing, submitting, and acting on incident reports.
• Assisting with the development of policy and procedure related to the Emergency Shelter operation.
• Participating in or delegating the conduct of allowable physical searches and maintaining appropriate records of searches and house logs.
• Ensuring that staff maintain the safety, security, and upkeep of the building and grounds.
• Providing statistical and evaluative information to management levels when required.
• Purchasing supplies and maintaining inventories.
• Offering support and compassionate care to our clients. Deescalating individuals in stressful situations and encouraging those who come to you with issues.
• Pick up and handle donations as necessary, ensuring proper care and timely delivery.
• Ensuring that a proper Christian spiritual focus is applied to Emergency Shelter programs and initiatives.
• Ensuring that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
• Demonstrating by word and action a positive and professional role model for residents and employees of Richmond House and contributing to the mission and goals of Richmond House.
• Assessing client suitability for the shelter program and assisting with mechanisms for referring clients to other programs within the building and to other agencies as appropriate.
• Conducting intake interviews of clients to capture required confidential background information for counseling and reporting requirements and ensuring all reporting is accurate, timely, and effective.
• Utilizing knowledge pertaining to relevant issues to provide guidance in appropriate therapeutic support and developing, where applicable and in conjunction with the client, referrals to the internal Personal Development Program.
• Providing shelter client orientation to Richmond House's philosophy, policies, procedures, and all safety procedures.
• Maintaining awareness of shelter-related problems experienced by clients or related to the facility and ensuring reporting procedures are in place to share pertinent information with appropriate managers and supervisors, as well as maintaining effective client feedback mechanisms.
• Providing appropriate crisis intervention, basic counseling skills, and support as required.
• Representing Richmond House and working with other social service agencies within the community as a client advocate.
• Providing clients with liaison and referral services to internal services and other social service agencies or resources as required.
• Assisting with the development and maintenance of appropriate program and statistical reporting, ensuring all required documentation is timely, accurate, complete, and meets funder requirements.
• Assisting in the follow-up and investigation of all shelter incidents and making appropriate recommendations.
• Attending and participating in meetings as required.
• Working with the Manager and/or Director to develop programs and procedures related to client care.
• Developing professionally through attendance at conferences, seminars, and other training or educational courses.
• Maintaining knowledge of upcoming trends and changes within the social services field.
• Assisting with the development and succession planning for shelter positions.
• Assist with meal prep or serving meals in case of emergency to ensure clients receive food
• Performing other duties as required.

Working Conditions:

• SHIFT DAYS AND TIMINGS : Sunday to Thursday, 11:00am-7:30 pm

• Work is generally In an office setting with generally comfortable conditions
• This position may Involve standing, walking, reaching, kneeling, stooping, bending, and prolonged sitting in the performance of daily activities and requires grasping, repetitive hand movement, and fine coordination in using a computer keyboard and picking up supplies
• Work may need to lift, drag, and push files, paper, and documents to an average of 20 pounds from time to time
• Work will be outdoors during site visits and will have exposure to dust and allergens, unpleasant odors, hazardous materials, insects, working on uneven surfaces, sharp objects, exposure to drugs and alcohol as well as bodily fluids and human waste, use of protective gloves and personal protective equipment. Universal precautions must be taken.
• Interfacing with all facets of the community including those with behavioral health diagnosis including mental Illness and substance abuse. Potentially dealing with and deescalating individuals who are upset, angry and verbally abusive.
• Work requires some travel to different sites and locations. May involve stressful situations, including dealing with erratic and sometimes antagonistic behavior.

CONCENTRATION REQUIRED:

The performance of the job requires continuously monitoring the environment, multi-tasking, attentive listening, and reading.

This position is required to work in a stressful environment often dealing with clients in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college program of two academic years in Social, or Human Sciences is required
• Bachelor's degree in Social or Human Sciences will be considered as a strong asset.
• Additional courses related to budget development, project management/leadership are highly desirable

Experience and Skilled Knowledge Requirements

• At least 3 years of progressively responsible, professional level experience working with homeless programs and populations, behavioral health programs including Drug and Alcohol Recovery/Mental Health/closely related complex care /special needs programs
• Experience working in a supervisory role
• Extensive knowledge of the local community and available community resources
• Extensive knowledge and understanding of individuals who are experiencing homelessness or are at risk of homelessness, including those living without or on a limited Income, with physical disabilities, with experience of mental health and substance use challenges, physical and/or emotional trauma/illness, living in marginal situations Including inadequate housing, shelters or on the street
• Training in Conflict Management, Addictions and Mental Health
• First Aid training

Skills and Capabilities

• Demonstrated cultural competency in working with the Indigenous community and with Indigenous service agencies
• Ability and willingness to approach day-to-day operations with an optimistic can-do attitude, a constant eye toward results, and continuous desire to improve
• capability and willingness to foster an inclusive culture characterized by high standards, accountability, and trust
• Highly organized
• Must pass Criminal Record Check
• Must possess a valid class 5 Driver's License
• Must possess and maintain an active valid Occupational First Aid Certificate
• Excellent oral and written communication skills
• Good conflict resolution, deescalating and problem-solving skills
• Extensive group facilitation experience; coaching and leadership
• Proven flexibility and creativity
• Strong technical and administrative skills are required, as well as the ability to lead and manage a diverse group of staff
• Ability to communicate with the public, fellow staff, and community members in a clear and concise, professional, and courteous manner
• Ability and willingness to support, promote, and further TSA's mission, vision, and values

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.