Senior Manager

As the Senior Manager – Branch, you will be responsible for the overall management of the daily operations of a B2B retail location including staff management, financial management, merchandising, driving sales and customer service. You will ensure best practices and quality standards are met to achieve key results and support company strategies.

Responsibilities:

• Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
• Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
• Hire, train, develop, and manage staff.
• Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
• Coordinate staffing schedules and conduct weekly staff meetings.
• Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
• Network to improve the presence and reputation of the branch and the company.
• Stay abreast of the competition and emerging technologies.
• Identify current and future customer requirements by establishing rapport with existing and potential customers. Develop and maintains relationships with top accounts.
• Ensure customer (in person) visits are scheduled regularly with the OSR's.
• Address customer concerns and ensure best possible outcome.
• Develop strategies to expand walk in traffic and optimize profitability.
• Propose innovative ideas to increase market share.
• Analyze/monitor inventory/ stock movement.
• Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
• Create protocols to protect the store including theft management.
• Work to develop and maintain local manufacturer relationships as we support and drive their respective business requirements.
• Ability to influence and leverage support departments within a within a matrix business structure.

Qualifications:

• High School Degree or Equivalent required.
• Bachelor's Degree - Sales, Business Administration, Engineering, or relevant field preferred.
• Prior professional sales experience in related industry 3+ years
• Prior experience with managing a sales team 3+ years
• Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources.
• Demonstrated verbal, written, analytical, persuasion and interpersonal skills.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to exercise teamwork, leadership, and flexibility.
• Excellent time management and computer skills.
• Ability to travel up to 25%