Job Description
We are seeking a remote User Experience (UX) Researcher contractor who is passionate about leading and applying a user-centered approach to product development, with a focus on research. The UX Researcher will help guide product teams to build research-based solutions across print, web, and mobile K–12 curriculum experiences through collaboration with UX Design, Product Design, Academic Design, Content and Digital Strategy, and Product Management teams. A Continuous Discovery framework is the basis for this approach.
Top must haves:
We are looking for a User experience researcher who has strong experience in research methodologies, user interviews, direct observation, ethnography, contextual inquiry, usability studies. Someone who has experience in working with the UX Strategists and UX Designers and/or Product Development teams. Ability to work in fast paced environments. Looking for someone who comes with the good experience in qualitative research and continuous discovery. Need some with Lucid charts experience. Someone with Qualtirics experience a big plus. Confluence, MS Suite is nice to have. Candidate with Ed-tech industry is a plus. Looking for someone who has 3-5 years of experience in UX research. This UX Researcher will be expected to:
Embody curiosity and champion the voice of the user. Educate and communicate with teams and individuals about the power of user research. Align research to strategy and understand how to frame research plans that drive confident decision-making. Help teams through the process of developing clear hypotheses and then propose appropriate methods for research and synthesis. Build presentations, lead discussions, and facilitate synthesis workshops for different stakeholders throughout the organization focused on results and actionable recommendations from research studies. Collaborate with UX Strategists and Designers and/or Product teams to translate user needs into tangible solutions. Triangulate and collaborate with product analytics and market research. Support our Research Operations effort by helping to build and maintain processes for recruiting participants, scheduling participants, paying participant incentives, and tracking. Consistently deliver on commitments and proactively communicate when competing priorities or unexpected events put a deadline in jeopardy. Deliver user research findings to the Research Repository and support connections to the work with cross-functional teams. Motivate and manage yourself and your team members; possess a high degree of analytical ability and intellectual curiosity. Embody the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities and cross-functional teams. Develop knowledge of competition and complimentary products, relevant to role. What it takes:
Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc.— knowledge about the appropriate method for different problems. Excellent communication skills. Someone who can help lead complex discussions, research sessions and workshops, and present feedback. Ability to define and use metrics to track qualitative data with tools like Excel and Lucidchart. Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees. Understanding of common product development and project management practices. Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time. 2+ years of work experience defining and executing User Experience Research activities as a member of a product/application development team. Ability and willingness to travel domestically up to 20% Bachelor’s Degree in Psychology, Sociology, Human Computer Interaction, Data Science, Behavior Science, Market Research, or related discipline. What makes you stand out:
A portfolio of work that demonstrates strong understanding of research processes and storytelling abilities. Experience in the education industry. Demonstrated ability to effectively communicate across functional areas. Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds. Job ID:
1032166
