Collections Coordinator

THE COMPANY

Jonas Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity timeline brings reservations, point-of-sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.

POSITION

The position requires a skilled individual who has to be patient along with having great written communications and listening skills. This individual has the confidence to speak with senior executives and colleagues. Driven to perform with negotiating skills, results-oriented and willing to do what it takes to get results. You have excellent functional/technical skills with the capability to have composure at stressful times.  If you are customer focused and are an enthusiastic energetic self-starter. You are extremely organized and do not let details slip through the cracks. You are a collaborative individual, who likes to put forward suggestions and ideas on how to improve the status quo. Then we are looking for you

JOB RESPONSIBILITIES:

• Deal with collection issues escalated from the customer and customer care including negotiating payment plans if required.
• Manage customers on support hold.
• Reporting weekly and monthly for attrition and AR balances (for example) to department management.
• Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings - this includes preparing all documentation for the meetings.
• Prepare the allowance of doubtful account provision quarterly and prepare required reporting.
• Prepare detailed statements of account for customers on request.
• Investigate NSF payments as seen on online banking software, including calling the bank and/or customers.
• Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required.
• Approve and apply credits on customer accounts.
• Reconcile customer accounts as requested.
• Other duties as required.

JOB QUALIFICATIONS:

• Previous B2B collections experience of at least 3 years.
• Excellent communication skills, refined negotiation skills.
• Strong customer focus with the ability to be patient and retain composure when under pressure
• Ability to work under tight deadlines and meet performance targets as established by management.
• Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures.
• Strong Skills and experience in MS Office Excel.
• Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues.
• Excellent analytical and problem-solving skills.
• Experience with Great Plains accounting software an asset.

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.