Bilingual Representative, Claims

What can you expect in this role

• Assess eligibility of claim conditions based on policy wordings
• Assess claims and requesting medical records for review in association with claims
• Assess requests for Pre-Authorizations and Pay Practice Direct claim forms and determining outcome of disallowance or approval
• Provide support of decisions and guidance on product and claims adjudication for Insurance Advisors and Territory Managers
• Provide support and guidance to veterinary practices through the Petline
• Collaborate with channel partners and customer policy holders to obtain information for claims submissions and adjudication
• Provide support to customer and channel partner enquiries in regard to claims submissions and conducting post-claims customer surveys to strive toward improving Net Promoter Score
• Draft customer correspondence and documents of insurance

What do you bring to the role

• Animal Health Technologist (AHT) designation or equivalent combination of education and experience.
• An AMF license is beneficial but not mandatory
• Previous veterinary clinic experience.
• Must be bilingual in English and French : A high level of proficiency in English is required to effectively support internal and external clients across Canada

Salary Range : $49,300- $82,100