Patient Coordinator

GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients. 

Why Join Our Team: 

• Rewards that grow: Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.      
• Strength in harmony : Warm and personable team-based atmosphere.  Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.    
• Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities. 

What you'll do:

• Welcoming and checking in patients upon their arrival to the clinic and providing world-class service to ensure patient comfort.  
• Answering calls and responding to messages, providing information relevant to the inquiry.  
• Knowledge of procedures and products, and sharing treatment information with patients professionally and confidently.  
• Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support. 
• Processing patients' payments and scheduling re-occurring and follow up appointments.  
• Conducting confirmation of appointment and retention phone calls.   
• Checking and responding to clinic emails and voice messages. 
• Address patients' questions and concerns about treatments and products.  
• Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed.  
• Providing feedback and suggestions to Clinic Manager to improve Patient Experience.  
• Supporting with inventory management and supply ordering.  
• Other responsibilities, as required.  

What you will bring along:

To excel in this role, you should be dedicated to patient care and service, with a preference for experience or a strong interest in the integrative medical field. The ideal candidate will have specialized healthcare experience, preferably in dermatology or a related area, and possess OHIP billing skills.

• At least 2 years' related experience in health, beauty and wellness industry or medical receptionist.  
• Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred.  
• Exceptional customer service skills.  
• Experience with point-of-sale transactions is an asset. 
• Experience with provincial and insurance billings would be viewed favorably. 
• Open and honest communication and strong relationship- building skills.  
• Dedication to maintaining confidentiality of all patient records.  
• Experience working with web-based email applications, Microsoft Office and Electronic Medical Records is desired.  

GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce.  Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.